Are you looking for a WordPress helpdesk plugin for your site?
Providing great customer service is fundamental to the success of a company. Customers are more likely to purchase from you if they know they can count on you for help, through live support or using a chat plugin.
In this article, we have found the best WordPress support and helpdesk plugins. Check out the list below and choose the one that works best for you.
1. Help Scout
Help Scout provides an all-in-one platform that’s simple to use, easy to manage, and offers a human touch. It’s one of the top helpdesk and customer support system plugins that also offers shared inboxes.
Using this plugin you’ll see 3 main elements: a support desk, docs, and Beacon. The latter is an on-page helper that lets your visitors get answers to their questions without leaving your site or forums like bbPress.
Help Scout’s support tools are built for growing businesses focused on a better customer experience, rather than an enterprise-level company. You can start having conversations in minutes, with fewer clicks, and even manage the setup yourself without WP Support.
- User friendly & customizable
- Customer data and reporting
- eCommerce support
- Live chat support
- 50+ apps integration including social media and Slack
Get started with Help Scout today
2. Heroic Inbox
Heroic Inbox lets you manage all your customer emails & support tickets directly on your WordPress website similar to AJAX-based WSDesk. If you need customer support functionality, you’ll appreciate Heroic Inbox’s multiple inboxes feature for sales, customer support plus partnerships.
Looking for easy access to client metrics? This plugin pulls all the data about your customers into the sidebar next to your conversation. You’ll know key information with one simple click.
Also worth mentioning is the Heroic KB. It’s easy to use and provides a searchable knowledge base for your site, so customers can easily find answers to their questions and it’s more secure than an open-source plugin.
Another tool, Collision Detection will stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information and it pairs well with the Saved Replies option for templated responses.
- Unlimited conversations
- Team notes
- Draft replies
- Unlimited users
- Read receipts
- Ticket history
Get started with Heroic Inbox today
3. Awesome Support
Awesome Support is the best free plugin for WordPress helpdesk support. It triggers automatic emails on 6 key events such as new tickets, tickets replied to, or reply to the client. There’s also a smart-agent addon for even more sophisticated ticket system routing.
Not to mention, it’s easy to set up in under 5 minutes, you don’t need to know PHP. Awesome Support is GDPR-ready, works with Gutenberg, is mobile responsive, and allows you to add custom fields to your ticket forms for front-end support.
If you’re familiar with the WordPress administration user interface, you’ll appreciate that Awesome Support uses the same design with over 28 affordable addons, and a Woocommerce integration.
Looking for the best pricing? It is by far the only free helpdesk and support ticketing plugin that can come close to the features you’d get in a SAAS solution such as Zendesk or Help Scout.
- Free support ticket plugin
- WordPress UI backend
- Email notifications
- Restricted access
- Sorting and filtering
- WooCommerce integration
- Time tracking
- GDPR ready
Get started with Awesome Support today
WPForms is the best form builder for WordPress, letting you make a simple support ticket form quickly. WPForms provides readymade form templates and a drag-and-drop builder so you customize your forms in no time.
Another advantage WPForms has is, like SupportCandy, it allows you to set up notification emails whenever a support ticket is submitted. Plus, you can allow users to upload screenshots of their issues with the File Upload addon.
Also, if you’re using another WordPress helpdesk plugin like Help Scout, you can integrate your support ticket form using a tool like Zapier. This plugin is best to set up a simple customer helpdesk system on your WordPress site.
You can also use WPForms to create any kind of form you need for your site including contact forms, registration and login forms, booking forms, and more.
- Free version available on WordPress.org
- Ticket submission management
- Unlimited tickets for your support team
- Support shortcodes and CSS widgets
- Works with any WordPress theme
- File attachments
Get started with WPForms today
5. JS Help Desk Plugin
JS Help Desk for WordPress is great if you value ease of use and offer a customer support ticket system for your website.
One of the standout features is JS Help Desk’s ability to submit tickets on behalf of users, and administrators are able to perform tasks on behalf of users. That is useful if you’re offering live support on chat, email, or phone and SMS.
Also, the customization options allow you to adjust how the website support form displays as much as you like on your website. Customers can attach files when submitting tickets too.
- Unlimited tickets & unlimited agents
- Email piping
- Time tracking
- KnowledgeBase and FAQ
- Responsive, RTL & multi-Language
- 190+ configurations great for multisite brands
Get started with JS Help Desk today
Freshdesk is a popular WordPress helpdesk plugin that streamlines your communication with customers. All your customer interactions are located in a single WordPress dashboard, so your staff can continue the chat without losing track of customer requests, similar to the benefits of using chatbots.
Want to manage your workflows and clients easily? Freshdesk lets you add custom statuses to tickets. Also, this feature-rich plugin has a ticketing system that prioritizes, categorizes, and assigns tickets to your team. Ticket management has never been easier!
If you have a more complex client issue, Freshdesk provides a ticket-splitting feature too. This creates a more collaborative environment for your team to work together on multiple smaller tickets to resolve a bigger problem.
- Team inbox
- SLA management
- Agent collision detection
- Ticket field suggester
- Thank you detector
- Customer ticket status
- Scenario automation
Get started with Freshdesk today
Hubspot offers easy-to-use customer management tools and a ticketing system to keep track of customer service requests. It uses a CRM that easily integrates with customer support management software and ticket systems.
All of your support requests are organized into a single dashboard that your entire team can access, making Hubspot a great choice for one of the best WordPress helpdesk plugins. And there’s a live chat feature too!
Want to stay on top of performance metrics like ticket volume, agent response time, and more? Hubspot has got you covered here and tracks this data with automation options and a knowledge base software.
- Conversion-ready emails
- Intuitive drag-and-drop editor
- Send bulk emails optimized for different devices
- Analytics tools
- Personalization features
- Get started for free
- Smart rules to match your CRM data to your business
Get started with Hubspot today
Here are a few bonus plugins that will assist your business when handling customer support:
- WPMail SMTP helps resolve any issues with WordPress sending emails, ensuring all customer support tickets reach you
- SeedProd to create a dedicated landing page with a stunning design for customer support
- OptinMonster to recover abandoning customers and get them to talk to support agents
Now, let’s discuss our final verdict on what the best picks are when considering customer service plugins.
Final Verdict: Best WordPress Helpdesk Plugins
The top choice for helpdesk plugins has to be a tie between Help Scout and Heroic Inbox.
Help Scout is hands down the best helpdesk system that’s comprehensive and makes it easy to streamline your customer support. Heroic Inbox is a close second. It works well and you won’t face any issues with the plugin, it’s just that we feel Help Scout has more features.
What’s your favorite feature-rich WordPress helpdesk plugin? Comment below and let us know.
To help you on your customer success journey here are a few more tutorials you may want to check out:
- 15 Best WordPress Plugins for Selling Services Online
- 9 Powerful Customer Acquisition Tools For Exponential Growth
- 11 Best Business VoIP Phone Services for Small Businesses
We hope you’ve found this article helpful for your customer support needs to assist you with providing better customer service and increasing brand loyalty.
Comments Leave a Reply
I am very new to the plugin. I wonder if the ticketing software can be used as a corrective action request form internally in a company ?
– A non-conformity or incidence is opened by a manager and sets assignees to do a corrective action with deadlines
– Assignees responds to Root /Cause analysis , immediate correction of the situation and final corrective action plan to avoid the recurrence of the incident (occupations accidents, customer complaints, non-compliance to legal/customer/company requirements etc.) in three separate fields.
– If accepted , assignees upload the proof or evidence of implementation of corrective measures
– If the implemented measures are accepted by the manager , the ticket is closed
– If in any of the stage the manager doesn’t accept the response, may ask additional evidences or information
– By the way, there should be two deadline dates 1-Completing the action plan , 2- Completing the corrective actions
I will be glad if you provide me a help for this
Hey Cemal, what you mentioned is a customized solution and may not be available in any plugin.
Most help desk plugins allow this basic option where the manager can assign a ticket to team members and approve the response before it goes back to the user.
Catchers appears to have been abandoned by the developers. Perhaps you could have a look at their Envato feedback/messages and review their inclusion.
FreeScout is missing in the review
It is a free self-hosted help desk & shared mailbox – clone of Help Scout and Zendesk.
I looked at freescout, but this is not a WordPress plugin nor does it have any way to integrate with WordPress. It is a standalone helpdesk.
I see that the list does not have enough Ticketrilla. This plugin is used by developers of WordPress themes and plugins. Its main feature is that the client receives support directly on its website.
How about JS Support? Nice looking dashboard, has anyone reading here used it?
I am trying almost all helpdesk plugin and 90% of them don’t offer agents/staff at free or they are incredible pricy. Awersome support great but they have a bug with notification. JS support great but it doesn’t allow to add agents unless buy their very pricy addon. 🙁
Thank you for curating this list of the best plugins for ticketing system, really helped me save some time while working on a client project.
Good to know, Arun 🙂
Hello, I feel WSDesk should be part of this list. It has one of the best UX with a number of automation features like auto-suggession, canned replies, triggers etc.
That’s a great addition to the list, Raji!