7 Best WordPress Help Desk Plugins for Customer Support

Best WordPress Help Desk Plugins

Are you looking for a WordPress helpdesk plugin for your site?

Providing great customer service is fundamental to the success of a company. Customers are more likely to purchase from you if they know they can count on you for help, through live support or using a chat plugin.

In this article, we have found the best WordPress support and helpdesk plugins. Check out the list below and choose the one that works best for you.

1. Help Scout

Help Scout best WordPress helpdesk plugins

Help Scout provides an all-in-one platform that’s simple to use, easy to manage, and offers a human touch. It’s one of the top helpdesk and customer support system plugins that also offers shared inboxes.

Using this plugin you’ll see 3 main elements: a support desk, docs, and Beacon. The latter is an on-page helper that lets your visitors get answers to their questions without leaving your site or forums like bbPress.

Help Scout’s support tools are built for growing businesses focused on a better customer experience, rather than an enterprise-level company. You can start having conversations in minutes, with fewer clicks, and even manage the setup yourself without WP Support.

Key Features:

  • User friendly & customizable
  • Customer data and reporting
  • eCommerce support
  • Live chat support
  • 50+ apps integration including social media and Slack

Get started with Help Scout today

2. Heroic Inbox

heroic inbox best WordPress helpdesk plugins

Heroic Inbox lets you manage all your customer emails & support tickets directly on your WordPress website similar to AJAX-based WSDesk. If you need customer support functionality, you’ll appreciate Heroic Inbox’s multiple inboxes feature for sales, customer support plus partnerships.

Looking for easy access to client metrics? This plugin pulls all the data about your customers into the sidebar next to your conversation. You’ll know key information with one simple click.

heroic inbox sidebar wordpress helpdesk

Also worth mentioning is the Heroic KB. It’s easy to use and provides a searchable knowledge base for your site, so customers can easily find answers to their questions and it’s more secure than an open-source plugin.

Another tool, Collision Detection will stop scheduled messages from being sent when an incoming message is detected. This allows the reply to be updated or modified if the customer adds more information and it pairs well with the Saved Replies option for templated responses.

Key Features:

  • Unlimited conversations
  • Team notes
  • Draft replies
  • Unlimited users
  • Read receipts
  • Autoresponders
  • Ticket history

Get started with Heroic Inbox today

3. Awesome Support

Awesome Support best WordPress helpdesk plugins

Awesome Support is the best free plugin for WordPress helpdesk support. It triggers automatic emails on 6 key events such as new tickets, tickets replied to, or reply to the client. There’s also a smart-agent addon for even more sophisticated ticket system routing.

Not to mention, it’s easy to set up in under 5 minutes, you don’t need to know PHP. Awesome Support is GDPR-ready, works with Gutenberg, is mobile responsive, and allows you to add custom fields to your ticket forms for front-end support.

If you’re familiar with the WordPress administration user interface, you’ll appreciate that Awesome Support uses the same design with over 28 affordable addons, and a Woocommerce integration.

Looking for the best pricing? It is by far the only free helpdesk and support ticketing plugin that can come close to the features you’d get in a SAAS solution such as Zendesk or Help Scout.

Key Features:

  • Free support ticket plugin
  • WordPress UI backend
  • Email notifications
  • Restricted access
  • Sorting and filtering
  • WooCommerce integration
  • Time tracking
  • GDPR ready

Get started with Awesome Support today

4. WPForms

wpforms homepage

WPForms is the best form builder for WordPress, letting you make a simple support ticket form quickly. WPForms provides readymade form templates and a drag-and-drop builder so you customize your forms in no time.

Another advantage WPForms has is, like SupportCandy, it allows you to set up notification emails whenever a support ticket is submitted. Plus, you can allow users to upload screenshots of their issues with the File Upload addon.

Also, if you’re using another WordPress helpdesk plugin like Help Scout, you can integrate your support ticket form using a tool like Zapier. This plugin is best to set up a simple customer helpdesk system on your WordPress site.

You can also use WPForms to create any kind of form you need for your site including contact forms, registration and login forms, booking forms, and more.

Key Features:

  • Free version available on WordPress.org
  • Ticket submission management
  • Unlimited tickets for your support team
  • Support shortcodes and CSS widgets
  • Works with any WordPress theme
  • File attachments

Get started with WPForms today

5. HelpDesk

HelpDesk wordpress plugin

HelpDesk is one of the most powerful help desk systems that lets you manage all your customers in one place.

You can automate tasks and create premade responses to instantly respond to customer queries. This reduces waiting time before a team member can take their case.

Like this, you can also create responses to end conversations, offer discounts, initiate refunds if they meet preset requirements, and so on.

Another neat feature is that you can create contact forms with this plugin. Then all your messages will be visible on your HelpDesk account. There’s an automatic spam filter to keep bots and other spam messages out.

HelpDesk also comes with a dedicated WordPress plugin to seamlessly integrate your help desk system with your website.

Key Features:

  • Simple setup
  • All messages in one place  
  • Automatic spam screening  
  • Direct messages to designated teams
  • Autoresponder for each message
  • Collect specific data from your website visitors

Get started with Help Desk today

6. Freshdesk

Freshdesk best WordPress helpdesk plugins

Freshdesk is a popular WordPress helpdesk plugin that streamlines your communication with customers. All your customer interactions are located in a single WordPress dashboard, so your staff can continue the chat without losing track of customer requests, similar to the benefits of using chatbots.

Want to manage your workflows and clients easily? Freshdesk lets you add custom statuses to tickets. Also, this feature-rich plugin has a ticketing system that prioritizes, categorizes, and assigns tickets to your team. Ticket management has never been easier!

If you have a more complex client issue, Freshdesk provides a ticket-splitting feature too. This creates a more collaborative environment for your team to work together on multiple smaller tickets to resolve a bigger problem.

Key Features:

  • Team inbox
  • SLA management
  • Agent collision detection
  • Ticket field suggester
  • Thank you detector
  • Customer ticket status
  • Scenario automation

Get started with Freshdesk today

7. Hubspot

Hubspot crm best WordPress helpdesk plugins

Hubspot offers easy-to-use customer management tools and a ticketing system to keep track of customer service requests. It uses a CRM that easily integrates with customer support management software and ticket systems.

All of your support requests are organized into a single dashboard that your entire team can access, making Hubspot a great choice for one of the best WordPress helpdesk plugins. And there’s a live chat feature too!

Want to stay on top of performance metrics like ticket volume, agent response time, and more? Hubspot has got you covered here and tracks this data with automation options and a knowledge base software.

Key Features:

  • Conversion-ready emails
  • Intuitive drag-and-drop editor
  • Send bulk emails optimized for different devices
  • Analytics tools
  • Personalization features
  • Get started for free
  • Smart rules to match your CRM data to your business

Get started with Hubspot today

Bonus Plugins

Here are a few bonus plugins that will assist your business when handling customer support:

  • WPMail SMTP helps resolve any issues with WordPress sending emails, ensuring all customer support tickets reach you
  • SeedProd to create a dedicated landing page with a stunning design for customer support
  • OptinMonster to recover abandoning customers and get them to talk to support agents

Now, let’s discuss our final verdict on what the best picks are when considering customer service plugins.

Final Verdict: Best WordPress Helpdesk Plugins

The top choice for helpdesk plugins has to be a tie between Help Scout and Heroic Inbox.

Help Scout is hands down the best helpdesk system that’s comprehensive and makes it easy to streamline your customer support. Heroic Inbox is a close second. It works well and you won’t face any issues with the plugin, it’s just that we feel Help Scout has more features.

What’s your favorite feature-rich WordPress helpdesk plugin? Comment below and let us know.

To help you on your customer success journey here are a few more tutorials you may want to check out:

We hope you’ve found this article helpful for your customer support needs to assist you with providing better customer service and increasing brand loyalty.

Comments   Leave a Reply

  1. Hello all,
    I am very new to the plugin. I wonder if the ticketing software can be used as a corrective action request form internally in a company ?
    – A non-conformity or incidence is opened by a manager and sets assignees to do a corrective action with deadlines
    – Assignees responds to Root /Cause analysis , immediate correction of the situation and final corrective action plan to avoid the recurrence of the incident (occupations accidents, customer complaints, non-compliance to legal/customer/company requirements etc.) in three separate fields.
    – If accepted , assignees upload the proof or evidence of implementation of corrective measures
    – If the implemented measures are accepted by the manager , the ticket is closed
    – If in any of the stage the manager doesn’t accept the response, may ask additional evidences or information
    – By the way, there should be two deadline dates 1-Completing the action plan , 2- Completing the corrective actions

    I will be glad if you provide me a help for this
    Kind regards

    1. Hey Cemal, what you mentioned is a customized solution and may not be available in any plugin.

      Most help desk plugins allow this basic option where the manager can assign a ticket to team members and approve the response before it goes back to the user.

  2. Catchers appears to have been abandoned by the developers. Perhaps you could have a look at their Envato feedback/messages and review their inclusion.

  3. Janko Miroslav July 31, 2019 at 9:24 am

    FreeScout is missing in the review
    It is a free self-hosted help desk & shared mailbox – clone of Help Scout and Zendesk.

    1. I looked at freescout, but this is not a WordPress plugin nor does it have any way to integrate with WordPress. It is a standalone helpdesk.

  4. Hello!
    I see that the list does not have enough Ticketrilla. This plugin is used by developers of WordPress themes and plugins. Its main feature is that the client receives support directly on its website.

  5. How about JS Support? Nice looking dashboard, has anyone reading here used it?

    1. I am trying almost all helpdesk plugin and 90% of them don’t offer agents/staff at free or they are incredible pricy. Awersome support great but they have a bug with notification. JS support great but it doesn’t allow to add agents unless buy their very pricy addon. 🙁

  6. Thank you for curating this list of the best plugins for ticketing system, really helped me save some time while working on a client project.
    Thanks again.

    1. Good to know, Arun 🙂

  7. Hello, I feel WSDesk should be part of this list. It has one of the best UX with a number of automation features like auto-suggession, canned replies, triggers etc.

    1. That’s a great addition to the list, Raji!

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