Do you want the best business phone service for your WordPress site? Many small businesses integrate an online phone system into their websites to instantly connect with their users. It’s an additional service to live chat, email support, and other solutions on the market.
How to Choose the Best Business Phone Services – FAQs
Before we dive in and start comparing different business phone providers, it’s worth taking a moment to examine if having a business phone service is the best bet for your needs.
Having helped hundreds of users to set up a business phone service, we know what it means to have a phone system for small businesses. So let’s start with 5 questions that we used to get asked from our users.
If you’d rather cut straight to the chase and jump over to the comparison, check it out here.
#1. What Is a Business VoIP Phone Service?
VoIP stands for Voice over Internet Protocol (VoIP), also known as internet telephony. VoIP allows users to make phone calls over the internet.
Unlike traditional phone services, VoIP business phone service comes with a wide range of extra features for which you don’t have to pay extra, like call forwarding, call waiting, voicemail, caller ID, and more. Plus, you can send documents while you’re engaging in a conversation with your users.
#2. Do You Need a VoIP / Business Phone Service?
A VoIP / business phone service is entirely different from a traditional phone system.
If you’re a small business, you might want to consider purchasing a business phone service for the following reasons:
- You can share one number among several users simultaneously.
- You can use a desk phone, mobile, or a computer to receive and make calls.
- For improved productivity, you can track call duration, hold times, wait times, and overall usage.
- Unlike the traditional phone system, initial and ongoing costs are relatively low.
#3. How Much Does a Landline Cost Monthly?
The AT&T phone plan that comes with a complete feature set like caller ID, call waiting or voicemail, then the plan costs around $35. On the other hand, a VoIP phone service not only is cheaper (starts at $19.99 / month) but also comes with way too many features.
#4. How Much Does a Business Phone Service Cost?
It depends. Typically, a business phone service can cost anywhere from $20 per month to $30. There are a few factors that you’ll need to look at to see how much a business phone service would cost.
- Number of users: Depends on how many users you want to give access to the phone system.
- Phone features: Conferencing, mobility, integration with dozens of CRM tools, etc.
- Type of phone system: VoIP, landline, virtual phone system
#5. Pros & Cons – Business VoIP Phone Service vs. Landline
Are you wondering which one is the best choice for your business needs – a landline or a business phone service? Let’s take a look at the key differences between them.
- Affordability: As mentioned above, depending on the business features, a business phone service seems to be cheaper than a landline connection.
- Feature set: Not to mention, a business phone service provides too many features out of the box that are super helpful to small business.
- Ease of access: With a business phone service, you can receive the call from anywhere at any time with the device of your choice, whereas you need to be at your office to access your landline phone or hire a front desk receptionist to attend it
- A reliable internet connection: A business phone service requires a reliable internet connect whereas a landline doesn’t. During internet outage, your business phone calls will go straight to voice mail.
10 Business VoIP Phone Providers (Compared & Reviewed)
- Nextiva – Best / easiest business phone service
- RingCentral – Best all-in-one business phone provider
- Phone.com – Cheapest VoIP phone service
- Grasshopper – Best virtual phone service
- 8×8 – Best hosted business phone service
- Vonage – Best advanced phone service
- Skype – Most popular online phone service
- #GoogleVoice – Free business phone service
- Voiceshot – Best auto attendant phone system
- CallHippo – Best freemium virtual phone service
Nextiva is one of the most popular business phone and call forwarding services for small businesses. It’s easy to use and offers amazing features. Nextiva is an affordable service, which means small business websites can easily benefit from it. It has a web-based panel to manage your calls, voicemails, and faxes.
Nextiva has a VOIP service that enables you to do free domestic calling, call routing, transfer voicemails to emails, and more. Their VOIP service is advanced yet beginner-friendly and easy to use. Other than that, the primary perk of using Nextiva is that it’ll provide you with a registered toll-free number which means your users can connect with you for free. It also offers other services like live chat, call analytics, CRM, etc.
RingCentral is a hassle-free business phone service that can be used by small-to-large scale businesses easily. Like all other top business phone services, RingCentral comes with a call waiting option, call transfers, a multi-line phone system, call forwarding, conference calls, video conferencing, and more.
It enables you to share screens, make free calls with their toll-free option, and works great with third-party services like Microsoft, Gusto, Dropbox, etc. RingCentral has a simple portal to launch business phone services and manage calls from users.
Phone.com is the best business phone service for small businesses. It comes with a call routing service, call forwarding, fax, caller ID, multi-line (conference) calling, and more. Phone.com has both app-based and web-based panels to manage calls online.
They have a cheap business phone line for many European countries and Canada which lets their users expand their businesses to those countries. Phone.com offer integration with many CRM software on the market including Zoho and Salesforce.
Price: It comes with pay-per-minute and unlimited pricing plans. Starting from $9.99 / month if paid annually.
GrassHopper is the best virtual phone system for small business owners. It comes with all the standard VOIP service features like call forwarding, voicemail, caller ID, etc. It enables you to make calls using a regular phone number. Their extensions can be used to make conference calls, which is great for inbound team meetings.
The web and app-based portal is easy to use. It comes with toll-free numbers for the US, UK, and Canada. GrassHopper has multiple extensions for phone numbers, toll-free numbers, and vanity numbers to make calls online.
Price: Starting from $29.99 / month (1 number and up to 3 extensions)
8×8 is a popular business phone service on the market. It’s a perfect fit for beginners who’re starting to add an internet business phone system on their websites. 8×8 has fewer features than an average online phone solution, but it’s useful for small business owners.
Their services include voicemail, automatic call answering, text, number sharing, and more. They offer several plans for their users to provide ease and reliability.
Price: Starting from $24.99 / month for each user (Also, 250 outbound minutes to the US and Canada)
Vonage is another small business phone service that can be used for online calling. It comes with all the standard VOIP services, plus Amazon Chime, video calls, and more. Their premium services have more features and additional advanced technology for their users.
Their web-based administration panel helps regulate calls, create users, and manage online communication in a smart way.
Price: Starting from $19.99 / month.
Skype is the most popular phone system to make voice calls and conduct video conferences in the world. It offers unlimited free calls to other Skype users via an internet connection. However, when you want to make calls to international or local numbers, then you’ll need their premium credits.
It’s powered by Microsoft, which means the service has a solid foundation. You can also get a local number which users can call to connect with you on Skype.
Price: Basic version is free to download. Enterprise plan starting from $8.25 / month.
Google Voice is a flexible business phone service. However, it has fewer options when compared to a fully virtual phone system. It’s handy for smart phone users and business owners using devices that support Google products.
It has a free US-based number, voicemail service, call recording, and more. Google Voice helps create better communication between business owners and consumers.
Price: A free number to make calls, texts, and voicemails.
Voiceshot is an excellent business phone service for small websites. It comes with an auto respondent system to answer calls anytime which means you’re active even after business hours. Voiceshot allows you to send outbound messages to your users. You can also create custom, interactive outbound texts.
It helps with call scheduling and sends alerts / reminders to you and your users about the call. Other features include emergency call alerts, integrations, and more.
Price: Starting from .
CallHippo is one of the most popular virtual phone systems in the world. It has standard VOIP features like a phone number, caller ID, call forwarding, etc. You don’t need a desk phone to make calls using CallHippo as everything is managed from their online portal.
It has a simple web-based portal to create users, manage calls, and more. You can also create departments and transfer calls to specific experts.
Price: Basic set up is free for up to 2 users. Premium plans starting form $8 / month.
What is the Best VoIP Service for Small Business?
Here’s a quick recap of the best business phone providers for small businesses.
|Business Phone Service||Cost||Known For|
|1. Nextiva||$19.95 / mo.||Easiest business phone service|
|2. RingCentral||$19.99 / mo.||Best all-in-one business phone provider|
|3. Phone.com||$9.99 / mo.||Cheapest VoIP phone service|
|4. Grasshopper||$29.99 / mo.||Best virtual phone service|
|5. 8×8||$24.99 / mo.||Best hosted business phone service|
|6. Vonage||$19.99 / mo.||Best advanced phone service|
|7. Skype||$8.25 / mo.||Most popular online phone service|
|8. GoogleVoice||Free||Free business phone service|
|9. Voiceshot||$12 / mo.||Best auto attendant phone system|
|10. CallHippo||$8 / mo.||Best freemium virtual phone service|
While there are plenty of options, we believe Nextiva stands out from the rest due to its affordable plans and out-of-the-box features.
We hope this guide helped you discover the best business phone services. If you liked this article, then you should also check out our guide on the 9 best WordPress help desk plugins for customer support.