Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about InMotion Hosting:
Why should I choose InMotion Hosting to host my site?
A few advantages of hosting on InMotion Hosting over its competitors are:
- SSD storage with every plan that’s proven to improve your site’s page speed.
- Free automated data backups
- 90-day money back guarantee
- Free domain name
- Free SSL and DDoS protection
Which InMotion Hosting plan should I get?
It depends on your hosting needs. InMotion Hosting offers a wide variety of hosting plans ranging from shared hosting to dedicated servers. If you’re just starting out, we recommend you to choose the Launch plan of InMotion Hosting. The Launch plan allows you to host 2 websites with unlimited disk space, bandwidth, and emails. You can quickly launch a WordPress site by using their 1-click WordPress installation wizard.
Where are InMotion Hosting’s servers located?
InMotion Hosting is a US-based company. Their data centers are located in Los Angeles, CA and Ashburn, VA.
Can InMotion Hosting handle high traffic?
InMotion Hosting is capable of handling high traffic around the clock. Depending on your needs, you can choose the right hosting plan to meet your budget and goals. If you’re found to consume more resources than you’re allowed, they’ll request you upgrade to a higher plan.
Can I upgrade my InMotion Hosting plan later?
Of course! When you’re getting started with a website, you can choose the Launch plan, which allows you to host 2 websites. As you grow, you can always upgrade to a higher plan without hassle.
Does InMotion Hosting offer a month-to-month payment option?
InMotion Hosting does not offer month-to-month payment options for their shared plans. For higher plans like dedicated servers, they do offer monthly payment options. However, it’s important to note that they offer significant discounts for longer-term deals.
Do I really get unlimited resources with InMotion Hosting?
InMotion Hosting is a bit unclear about their “unlimited” claims. Even though the plans are advertised as unlimited disk space and bandwidth, they’re not actually unlimited. It simply means unlimited usage based on the Terms of Service of your hosting provider.
If you’re running a small business website or blog, there’s nothing to be concerned about because you’ll have more than enough system resources to operate it. If you exceed usage, you’ll be asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with InMotion Hosting?
InMotion Hosting allows you to register a domain name for free when subscribing to any hosting plan. The renewal cost of your domain name will be higher if you get a free domain name from InMotion Hosting. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for registering a domain name.
Does InMotion Hosting offer a free website builder?
Yes! Your hosting plan comes with BoldGrid, a free drag and drop website builder.
Unlike most drag and drop builders offered by other hosting providers, BoldGrid is powered by WordPress. You get the flexibility and security of WordPress along with its drag and drop capabilities.
That way you can easily extend the website the way you want. You can even integrate an eCommerce storefront with your builder by installing an eCommerce plugin like WooCommerce.
Do I need to purchase the addons that InMotion Hosting is offering me?
No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.
How good is InMotion Hosting’s support?
InMotion Hosting offers 24/7 support via 4 modes: Live chat, phone, ticket-based emails, and Skype. InMotion Hosting is well-known for their speedy responses. Unlike other hosting providers, they don’t make you wait more than a few seconds for the next available support agent. As a bonus, their extensive documentation helps you walk you through every aspect of web hosting.
So far I am extremely happy with InMotion… I, being a relative novice, last year built my own website and started offering products online, part of my frustration though was never being able to get hold of customer/tech support with my old web host when I had issues, or questions… If I had have known I could have the kind of support and fast service I have so far experienced with InMotion, I may have saved myself countless hours of wasted energy and time, flailing around in the dark! Switched over last week and so far, all services have been performed quickly, and the staff correspondence has been amazing – I even had a tech help me with an issue I had which was not even web host related (possibly he could have told me that the issue I had was not part of the service) however he still helped me figure it out! Over and above service – just the way we all like it. Keep up the awesome work InMotion!
I had a chat with Terrence H with inMotion hosting. He had my server up in running in no time. Very fast!
Contacting the support team is always fast and I like it. Now that I know and have my
credentials ready when I contact them, I get the tech support that I really need as an IT
person myself. Plus, they are always very friendly which adds to the good experience.
Great job guys and I will push more of my customers to your hostings services as I think your deserve it more than the ones I have already experienced in other places.
Thanks again and many kudos for your good work.
Hi
Jus to say we use Wordpress for all our sites and we are curently hosted by InMotion Hosting in the US. We had a few issues moving one of our sites internally. I am so glad they offer Live chat support, we had a guy called Jason who assisted us when we could not figure out why our site was not working. I would highly recommend InMotion as a hosting company
Friendly, competant and helpful support. My problem was solved very quickly.
I’ve been with In Motion Hosting for some time now, and on occassions when I do have to contact support, I am reminded as to why I enjoy being a customer. I am extremely happy with the service and the support.
Inmotion actually has the most responsive tech support and customer service of any company I’ve dealt with.
Of all of the times I sit listening to music while waiting for a customer service representative, or block off a an hour to deal with some credit card quagmire, it is a lovely relief to have my hosting taken care of by inmotion.
I’ve hosted with inmotion for five years now, and every email I’ve ever sent has been replied to in under six hours, and many problems have been concisely/immediately dealt with by their live chat tech support.
As an information architect I deal intimately with many aspects of hosting, et al – for clients, students, myself – and every opportunity I have, I opt to go with or recommend inmotion.
They were very helpful and a pleasure in setting up my email with Mac Mail. Thanks!
I worked with your tech Matthew G today and he really took care of my issues and explained how to operate things really well. He helped me make my migration from MobileMe pretty painless. Thanks InMotionHosting!
I had an instant chat, and they were very quick to respond. Very good service. A+++++
your service is great , your attitude to answer our question is superb, i appretiate that you answerd my question which do not belong to your buinsness ( tehchincal)
you r doing good and hope to comeback to you for any future service required
I have used another web host for one year and then switched to InMotion. I am very happy at their very quick response to ALL of my questions. They are very knowledgable in what they do. I highly recommend them!
I moved my primary web site from GoDaddy to Inmotion Hosting expecting a more reliable hosting service. I did my homework and Inmotion Hosting had great reviews from a wide range of sources so that convinced me switch to them. At first things went well but months into the relationship I noticed repeated interruptions in service, slow loading, server down, etc. These problems were due to their server, Inmotion even confirmed that. Each time I called they fixed the problem quickly, but what disturbed me is that they didn’t know about the problem until I called. No business owner can or should have to monitor his web site to assure it’s up. After the latest problem I received a request to comment on my experience with their customer service. Well I was tempted to write a negative comment but instead emailed them asking one last time for help in resolving the repeated server problems that were causing my site to be down. That was on Friday so I waited all weekend and then 2 full business days before getting an email from them. What they said was there were other customers on the same server that were causing spikes in server use and that in turn caused the problem. Their suggested remedy was for me to try another of their servers in the hopes of eliminating the problem. First, it is not me causing the problems but I should make the move? How about moving the offenders to another server, or better yet require them to upgrade to a dedicated server or at least one with fewer subscribers and able to handle the load without disrupting the service of other customers that are not taxing the system. I replied via email my thoughts immediately after receiving their email. Another day has passed and no reply.
I fear that what has happened with Inmotion is the same thing that has happened with many other good companies, they have grown too big too fast and customers are not much more than numbers to them. I am getting more reliable service from sites I still have hosted at GoDaddy, sites that I pay less for hosting service. The site hosted at Inmotion is a primary source of revenue so when it’s down I’m losing money. It seems to me it would be so easy for them to stop the problems and provide reasonably reliable service, why they have chosen not to do so is bewildering to me.
A customer service quality that every company should look up to and copy. Obviously values their customers
In motion has proven to be a solid service and even further accented by second-to-none customer service and support!!!
Excellent customer support. Have used it on a number of occasions to sort out problems which were not of their doing but hindered my performance accessing my sites information. The nice part of this was that the support crew is state side which meant a lot to me. Much appreciated and have been with inmotion for nearly 5 years now.
PS I switched to InMotionHosting a few years ago after being with a couple of other hosts. My last host was Media3.net and while they were great in the beginning, after a couple of years they apparently got so big they couldn’t keep up with the demand for tech support, so I was never able to call and speak to anybody. I’d have to leave a message or call back. Plus, their monthly rates for hosting were way higher than InMotionHosting. I did a lot of research before selecting IMH, asked friends on FB, etc, and I am very happy with the choice I made!
Called yesterday because I wanted to password protect a directory on my web site. I did not have to wait at all and the guy who helped me (can’t remember his name!) was fabulous. He figured out everything I needed to do, although it took a couple of passes through because some sort of nerdy “permissions” on his end needed to be reset with a script.
I ended the call feeling confident that if I ever need help even in the middle of the night, I can pick up the phone and resolve my problem quickly. He also explained stuff as he was going along, and gave me a mini tour of the customer interface, so that next time I will be able to log on faster and get to the section I need and perhaps resolve any issues for myself.
Tech support is by far the best I have experienced. Over the past 10 years I have been with three of the other “popular” hosts and never got the hands on, super fast support like I get from In-Motion. Very very happy with my choice and all of my client’s sites I host on IM are happy with their uptime and speed.
As a first time user. I am very impressed by the prompt and accurate problem solving services conducted by the technical support team. Five stars!
We had a great experience setting up our first website. InMotion made it completely painless. Tech assistance — nonpareil.
My tech problems were quickly resolved and I appreciate the high quality customer service I received. Thanks!
I appreciate the quick response and the friendly customer service.
I can’t say enough good things about the support that I have received. Everyone at InMotion is FANTASTIC. I am so glad the we found InMotion Web Hosting. Thanks to all at InMotion!!!
Great service as usual.
Your tech folk delivered fast and friendly and accurate problem solving.
Thank you