6 Best Customer Communication Tools To Build Relationships

Best Customer Communication Tools to Build Relationships

Are you looking for the best customer communication tools?

Communication is the key factor for the growth of any business. With the right tools and software, you can professionally communicate and engage with your users to build a long-lasting relationship.

If you’re running a small business or an eCommerce store, communication with customers can help achieve your goals.

By continuing to engage with customers and building relationships with them, you’ll see a boost in UX and a significant increase in revenue.

There are several marketing tools and plugins for WordPress. This helps make the communication process easy.

You need to use multiple tools on your website for seamless communication with your customers.

In this article, we’ll share some of the best customer communication tools to build relationships.

The Best Customer Communication Tools to Build Relationships

Below, you’ll find premium quality communication tools and software to engage with customers. Each tool offers different communication methods to make the process simple for you.

1. WPForms


WPForms is the most popular and beginner-friendly WordPress contact form plugin. It comes with a built-in drag and drop form builder to create smart and professional forms.

Customers can use these forms to communicate with you easily.

WPForms offers hundreds of form templates, so you can launch a survey form, newsletter form, user registration form, payment form, and any other kind of WordPress form in just a few clicks.

Plus, this doesn’t require you to write any code at all.

All forms are fully responsive and look great on any screen size or device. Not only you can create simple contact forms, but WPForms makes it easy and quick to add conditional logic to your forms to achieve your goals.

It provides an intuitive dashboard to manage all your contacts and leads. You can also build workflows and integrate several third-party apps to engage with users regularly.

WPForms has complete spam protection and smart captcha to not let spambots flood your inbox.

It also lets you display the form in your blog posts, pages, sidebar, footer, and widget areas.

You should check out our complete WPForms review for more details.

Get WPForms today!

2. LiveChat Inc

LiveChat Inc

LiveChat Inc is a modern communication software to add a live chat feature to your website. With this option, customers can quickly reach out for any sales query or product related support.

The chat tools include file sharing, chat transfer within the team, chat archives, notifications and alerts, chat ratings, custom automated responses, and a sneak peek at what users are typing.

It comes with several customization options to personalize your chats, edit agent profiles, change languages, and more. LiveChat also offers reports and analytics to identify success, agents’ performances, customer data, and ratings.

With complete encryption, chats are secure, and your team members can access the live chat on verified devices and with specific IP addresses. All agents can block spam visitors to focus on the chats that will actually convert.

Check out our complete LiveChat review for more details.

Get LiveChat Inc today!

3. Nextiva


Nextiva is a premium VOIP and a customer communication tool. It provides a business phone service that connects with your website and features A.I. technology to improve your communication and engagement.

It helps automate your regular communication tasks, so you can focus on the other growth aspects of your business. Nextiva’s powerful dashboard lets you connect with customers and your team members in one place.

Other than phone service, it comes with text messaging, video calling, email, and instant messaging options. This makes Nextiva an all-in-one package for customer communication.

With a mobile app, you can access customers’ messages and calls from anywhere in the world using an internet connection. The app works on smartphones, tablets, and computers out of the box.

Here’s our complete Nextiva review for more details on the best business phone service.

Get Nextiva today!

4. OptinMonster

OptinMonster Lead Generation Tool

OptinMonster is the best lead generation and conversion optimization tool in the world. It lets you set up optin popups to engage your website visitors and encourages them to take an action.

With hundreds of built-in templates, you can quickly create personalized popup campaigns.

This includes lightbox popups, floating bars, scroll boxes, spin wheels, and more. OptinMonster has the most advanced technology to customize campaigns based on user behavior automatically, so each of your customers will feel important.

Among other features, it has geolocation targeting that boosts your communication and leads by personalizing the campaigns according to customers’ location. OptinMonster’s powerful Exit-Intent® Technology detects the user’s mouse and displays targeted messages to avoid website abandonment.

This may sound difficult to set up, but OptinMonster has a drag and drop builder to easily create and customize marketing campaigns. Whether you’re using a pre-built template or creating a design from scratch, it’s beginner-friendly and offers premium support.

For more details, you should check out our complete OptinMonster review.

Get OptinMonster today!

5. Constant Contact

Constant Contact

Constant Contact is a popular email marketing software. It helps build an email list and grow your brand reach every day with continuous automated emails.

Constant Contact offers a smart email editor to create and customize professional emails to engage with customers. With email marketing automation, you can send welcome emails, personalized emails, and transactional emails automatically.

Ease of contact segmentation is the key feature for any email marketing service. Even when you have thousands of email addresses in your lists, you know which user is getting which email based on automated user segmentation.

From resending emails to tracking your email campaigns, Constant Contact is the ultimate email solution on the market. Check out our complete Constant Contact review for more details.

Get Constant Contact today!

6. PushEngage

pushengage site

PushEngage is the best web push notification software to communicate and engage with users even when they’re not visiting your website. It targets users through personalized notifications and brings them back to your website.

If you’re running an eCommerce store, PushEngage sets automated alerts for users who abandoned the cart and sends custom notifications to increase sales. You can also communicate with customers about price drops on your products, new promotions, and anything else you want your customers to know.

It has A/B testing feature to send different notifications to customers and see which one performs better. This way, you can always send the right message at the right time.

PushEngage supports multisite networks and large teams. It offers dozens of built-in campaigns and keeps track of the results so that you get more conversions.

Get PushEngage today!

We hope this article has helped you find the best customer communication tools to build long-lasting relationships.

You may also want to check out our guide on the best WordPress help desk plugins.

These resources are useful to provide the right support to users when they needed it most.

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