Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about GreenGeeks:
Why should I choose GreenGeeks to host my site?
GreenGeeks is engineered to perform while being environmentally friendly. They offer multiple hosting options that perfectly match your needs and budget. For fast page loads and maximum redundancy, they use Solid State RAID-10 Storage Arrays and the latest speed technologies like PowerCache, free CDN, etc.
Which GreenGeeks plan should I get?
It depends on your hosting needs. GreenGeeks offers a wide variety of hosting plans ranging from shared hosting and dedicated servers. When you’re starting out, you can choose their shared hosting plan. As your needs evolve, you can switch over to a higher plan.
Where are GreenGeeks’ servers located?
GreenGeeks is a US-based company. Their data centers are located in Chicago, Phoenix, Toronto, and Amsterdam.
Can GreenGeeks handle high traffic?
Yes, GreenGeeks can handle high traffic around the clock. However, make sure to choose the right hosting plan that meets your goals. If you’re found to consume more resources than you’re allowed to, they’ll request you upgrade to a higher plan.
Can I upgrade my GreenGeeks plan later?
Of course! The shared hosting plans provide you with unlimited web space and data transfer. But you’re allowed to use the resources only for operating a small business website. If your site is found to consume more resources than usual, you’ll be asked to upgrade your hosting plan.
Does GreenGeeks offer a month-to-month payment option?
Yes. GreenGeeks offer month-to-month payment options for their shared plans. The downside is that you’ll have to pay a $15 setup fee if you choose the month-to-month billing. You can waive the setup fee by choosing an annual or a higher plan.
Do I really get unlimited resources with GreenGeeks?
Just like any other hosting providers, GreenGeeks provides you with unlimited disk space and bandwidth. Keep in mind that you’re allowed to consume resources only for operating a small website.
If you’re running a small website or blog, there’s nothing to be concerned about because you’ll have enough system resources to operate it. If you exceed usage, you’ll be politely asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with GreenGeeks?
GreenGeeks waives off the domain registration fee when subscribing to a hosting plan. However, you’re not obligated to register a domain name with them. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for domain registration.
Does GreenGeeks offer a free website builder?
Yes! You get a free drag and drop builder to quickly launch a website on your GreenGeeks account. Alternatively, you can also use a website builder platform like WordPress to launch your site.
Does GreenGeeks sell any hosting addons?
No, GreenGeeks doesn’t upsell any hosting addons when purchasing GreenGeek’s hosting plan.
How good is GreenGeeks’ support?
GreenGeeks offers 24/7 support via 3 modes: Live chat, phone, and email ticket. The average resolution time for an issue is 15-20 minutes for ticket-based support. They also have an extensive documentation that helps walk you through every aspect of web hosting.
GreenGeeks has a terrific support team. All of its members are knowledgeable, courteous and helpful. Special thanks goes out today for support staff, who not only addressed my problem, but explained something that had been puzzling me for a while. Thanks,
I was trying to install a Plug-in at 11:00 this evening after working all day on designing a site and got an error message. I went on to chat and got helped right away – solve my problem and within minutes I had successfully installed it. Great customer service!
Greengeeks is not only green and affordable, they have an awesome customer service too. Every time I have a problem with one of my websites the friendly team is there for me to fix it. I love the Live Chat, because I can ask questions 24/7 and get my answer straight away!
Awesome job, Greengeeks!!!
Great service. Extremely fast response for support (Nick).
I decided to buy more services from Greengeeks after having been using for more than 1 year.
Green Geeks technical support is fantastic. Everyone has been very polite, patient, and resolved my issues that had nothing to do with Green Geek but challenges I had with a website designer that only they could help me deal with. Thank you!
I tried your service about 6 months, the support people are the best! Now I am migrate all services from other place to GreenGeeks!
You guys have saved my skin, again!! You’re a super team. Thank you for the online chat function as it really helped me in my IT problem. Keep it up!!!
I have been a web developer since 1999 and I have used many hosting companies over the years. Some you probably heard of and others not so much.
I started using Green Geeks back in March 2011 and I haven’t used any other hosting company since then.
Besides having competitive pricing and excellent server up time, their customer support is top notch.
Over the years I have called them at the weirdest times of the day and they are always there to answer my questions and/or concerns quickly. What more do you want from a hosting company?They have the price, the products and the customer support that is critical when you run a single website or like me, many websites.
They are the only hosting company I use and recommend.
Simply the best customer service I have ever had in IT.
you guys are the best, your support team is awesome!
The online chat support is always so helpful! I could not be happier with this host company. I’ve lost track of the number of clients I’ve recommended use GreenGeeks!
Second to none!!
Great customer service, fast and efficient.
Absolute thumbs up for Greengeeks support – Fast replies, accurate info, easy to follow…
I have to provide techincal services for two sizeable companies and Greengeks make my life so much easier – Faultless service guys
Two thumbs up Greengeeks!
Thank you Michael P., David Rogers and the rest of the staff. You have helped make my life easier with your replies to my questions.
Take care,
Marco Monti
Excellent customer service. Always helpful, patient and never condescending. Extremely happy customer.
I manage a number of websites for communities of faith and small not-for-profits. They don’t have the money or the savvy to solve technical problems, so they rely on me for troubleshooting. I’m self-educated, and now and then I rely on GreenGeeks Support to solve a problem that goes beyond my capabilities. They have never let me down. Always prompt, courteous, and expertly capable. I can’t say enough in praise of the GreenGeeks Support staff.
I have been searching for a host to park all of my domains. I was recommended to check out Green Geeks because I was told their customer service was top notch. I was not disappointed at all and online agent Nick V. was an exceptional help. So far I am very glad to have made this switch and I look forward to my future service and hosting.
I’ve been looking for a reseller host who was going to make my life easier, not harder. Where other hosting companies have been given weeks at a time to prove themselves and failed, before I moved on, Greengeeks have very quickly impressed, with efficient speedy service and their communication has been responsive. I’m looking forward to many years of happy custom 🙂
Thanks for the help!
OK, so I’m a total noob when it comes to this computer stuff. I spoke to Vance, and oh boy was this guy patient with me. I was ready to throw the towel in and give up on this web stuff all together, but he got me regrouped, started again from scratch with me, and after what seemed like an eternity. I have a webpage up and viewable. WOO HOO, that’s a huge milestone for me, and if it hadn’t been for Vance, I don’t know what I would have done.
Thank you Vance and GreenGeeks, now I know I spent my money in the right place.
They answered all my question and helped me out at lighting speed!
I have used quite a few ISPs over the years and I have to say that GreenGeeks is the best I have encountered. Superfast response time to questions and to making changes I requested.
great problemsolvers at work – very content! Thanks!
I’ve been around a year and so with them. I can’t recommend them enough!!!
3 main reasons:
We’re living times in which EVERY data center / server facility should GO GREEN! we “common mortals” don’t tend to be aware how much contamination “the Internet” generates 🙁
THEIR SUPPORT: the best I’ve ever had in my personal experience, they simply rock! Be it the day shift, or the night shift. Plus you always get to talk to the same guys, which feels like family!
Performance for your bucks: just top of the top, I remember when I migrated from 1 “big brand” to another until coming up with them, having my first ever SSD shared hosting, plus some nice features in their plans: CRM’s, Nifty PHP version selector app…
I simply love them and love to sleep better at night knowing I’m doing something (more) for our planet!
Greengeeks has been such a pleasure for an amateur webmaster like me to work with. Quick, spot-on support, able to work with the client’s level of tech-savviness. Bravo!