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SiteGround Review – The Good, the Bad, and the Everything Else

SiteGround Review

SiteGround is a leading WordPress hosting service provider. They offer automatic WordPress upgrades, built-in WP caching, CDN, one-click staging, and more. They are one of the few companies that provide location-specific hosting with 5 data centers globally.

Table of Contents
Overall
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Features
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Performance
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Support
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Ease of Use
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Pricing
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
FAQs
SiteGroundFAQs
User Reviews
1,299 User Reviews
Overall Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround Review: the Good, the Bad, and the Ugly

SiteGround Overall

Having data centers in 4 continents, SiteGround provides a superior site experience to your visitors regardless of their geographical location. SiteGround is one of the few top hosting brands that’s not been acquired by Endurance International Group, a leading web hosting company.

SiteGround stacks up against the competition by providing the latest speed technologies and proactive security practices with all their hosting plans. They offer enhanced performance with NGINX, HTTP/2, PHP7, and free CDN.

They also offer optimized solutions for different open source applications including WordPress and Magneto.

If you need a great hosting service, which is stable, secure, and super-fast, SiteGround is the best choice.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $14.99 / mo. but our users pay $3.99 / mo!
  • Get started with SiteGround today!
Cheap Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround Cheap Hosting Review

SiteGround Cheap Hosting

SiteGround offers cheap hosting, also known as shared hosting, which is the best option for users who are just starting out and need an affordable hosting solution. With cheap hosting, many websites will share resources of the same server, which makes the cost low.

Although it’s SiteGround’s cheapest hosting option available, there’s nothing to be concerned about since your files and data will be secure on the server.

SiteGround offers 3 different shared hosting plans: Startup, GrowBig, and GoGeek.

The Startup plan allows you to host only one website which is great for bloggers and websites of small businesses. With all other plans, you can host multiple websites.

With every SiteGround cheap hosting plan, you get dozens of one-click installers for WordPress, Joomla, Drupal, etc. that help you quickly start a website.

The GoGeek plan offers geeky advanced features like PCI compliant server, WordPress and Joomla staging, and one-click git repo creation.

SiteGround doesn’t have VPS hosting (virtual private server) plans, but they do offer cloud hosting plans, which is an in-between solution for sites that outgrows shared hosting but can’t afford to have dedicated hosting.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $14.99 / mo. but our users pay $3.99 / mo!
  • Get started with SiteGround today!
WordPress Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

SiteGround WordPress Hosting Review

SiteGround WordPress

SiteGround offers WordPress hosting solutions for users who want to host their site on a managed hosting environment. There are no significant differences between shared and managed WordPress hosting plans, except your site will be operated under a WordPress optimized ecosystem. This makes it much easier for WordPress users.

SiteGround is officially recommended WordPress hosting provider by WordPress.org.

With WordPress hosting, you’ll get an additional layer of protection from WordPress specific vulnerabilities. Your core WordPress and installed plugins will be automatically updated to prevent threats from any known vulnerabilities.

  • Free WordPress install with WP-CLI enabled
  • Auto WordPress updater
  • Free Let’s Encrypt SSLs
  • Proactive security
  • Regular price $14.99 / mo. but our users pay $3.99 / mo!
  • Get started with SiteGround today!
WooCommerce Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0

SiteGround WooCommerce Hosting Review

SiteGround WooCommerce

If you want to set up an online store with WooCommerce but are not sure about the hosting requirements you’ll need, you just have to choose a SiteGround WooCommerce hosting plan. With SiteGround’s WooCommerce hosting, you can quickly build an online store without having to install WordPress and WooCommerce on your account.

Just sign up for a WooCommerce hosting plan and launch your eCommerce store by logging into your WordPress dashboard. You’ll get all the essential tools including free SSL, Storefront theme preinstalled, and hassle-free WordPress management.

You can choose a WooCommerce hosting plan for as low as $3.99 / mo.

  • WooCommerce + Storefront installed
  • Auto WordPress updater
  • Free Let’s Encrypt SSLs
  • Proactive security
  • Regular price $14.99 / mo. but our users pay $3.99 / mo!
  • Get started with SiteGround today!
Reseller Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star EmptyRating Star Empty   3.0 / 5.0

SiteGround Reseller Hosting Review

SiteGround Reseller

SiteGround’s best reseller hosting is geared towards web designers and developers who want to maintain their clients’ websites on a long-term basis. With a reseller hosting plan, you get all the powerful tools you need to succeed in your reseller hosting business.

You can start as low as $81 per credit for a year and get special domain name deals.

To join the program, you just need to order 5 reseller credits. One credit is equivalent to 1-year hosting. When you purchase more credits in bulk, you’ll get high discounts. Since reseller credits never expire, you can use them anytime to launch or renew hosting accounts for your clients.

Best of all, with SiteGround’s reseller hosting, you get white-labeled cPanel and private DNS upgrades.

Domain Nil
Disk Space 10 GB
Money Back Guarantee 30 Days
Claim Special Offer »
Domain Nil
Disk Space 10 GB
Money Back Guarantee 30 Days
Claim Special Offer »
Domain
Disk Space
Money Back Guarantee 30 Days
Claim Special Offer »
Domain
Disk Space
Money Back Guarantee 30 Days
Claim Special Offer »
Domain Nil
Disk Space 10 GB
Money Back Guarantee 30 Days
Claim Special Offer »
Domain Nil
Disk Space 10 GB
Money Back Guarantee 30 Days
Claim Special Offer »
Domain Nil
Disk Space 20 GB
Money Back Guarantee 30 Days
Claim Special Offer »

Features

(5.0 / 5.0)

SiteGround comes with a unique set of features that help you create a blazing fast website with ease. Let’s take a look at some of the important features you need to look for when hosting a website.

Free SSL

With every SiteGround hosting plan, you get a free SSL certificate. When you host your website on the SiteGround platform, a free standard SSL certificate is automatically enabled without any effort.

SiteGround integrates with the Let’s Encrypt project to provide SSL certificates to its users. An SSL certificate will protect the user data and helps meet the requirements for search engines to improve your website rankings.

Free Cloudflare CDN

SiteGround offers a free CDN which enables the website to load from the nearest data point for a user. Cloudflare’s CDN clubbed with SiteGround hosting ensures your website loads quickly and has the fastest response time.

siteground review free cdn

Free Email Service

SiteGround lets you create a free email address with your domain name. There’s no limit to adding email accounts to your hosting plan.

The email tools include a user-friendly webmail interface, email forwarding option, auto-responders, and more. It also supports SMTP, POP3, and other email protocols to deliver your emails smoothly.

Super Caching

By default, SiteGround enables a caching system for all users on their servers. This means, your site will load faster than usual from the memory of the server.

It comes with a SuperCacher service to provide further improve the website loading speed. This service is available specifically for their premium plans (GrowBig and GoGeek).

Free Auto Daily Backups

A lot of web hosting services don’t back up your site on a day-to-day basis. However, all SiteGround plans come with daily automatic backups ensuring you don’t have to remember backing up your site regularly.

You can also generate on-demand backups from SiteGround’s provided tools. This service is free on the premium plans and costs a minimal fee on the starter plan.

Website Transfer Tool

When moving a website from one host to another, you need to be careful of the traffic, security, backups, and a lot of other things. SiteGround offers a free WordPress plugin that works magically to move your WordPress website without effecting your content or configuration.

SiteGround also provides a professional website migration and transfer service. This is a paid service where a team of experts will move your site while you sit back and relax.

SSD Storage

Instead of Hard Disk Drives (HDD), SiteGround uses Solid State Drives for storage. Since SSD doesn’t have moving parts, it’s proven to improve your site performance than a website that uses HDD storage.

Advanced Security

Security is the key concern when hosting a website with any provider. SiteGround provides free in-house SSH to restrict user account access for your hosting.

It gives an encrypted connection to your hosting account, so web developers and website admins can access the web server in a secure environment. These security features also helps manage large files and databases securely.

SiteGround Hosting Pros:

Let’s take a look at how SiteGround stacks up against the competition:

Choose Your Data Center

Even with a shared hosting plan, you’ll be asked to choose your preferred data center. This way you can ensure your site is hosted on servers that are closer to your audience geographically.

siteground review data center

Amazing Customer Support

SiteGround is well-known for its superior customer service. Best of all, you don’t have to wait more than a few seconds for the next available operator because they have additional support staff in all shifts, so there’s always someone to pick up the live chat. With the GoGeek plan, you’ll get priority support.

Unmetered Bandwidth

The bandwidth is unmetered meaning you’re not charged based on the bandwidth. SiteGround’s StartUp plan, GrowBig plan, and GoGeek plan comes with an unmetered data transfer that you can use as much as you like.

Money-Back Guarantee

SiteGround offers a 30-day money-back guarantee on all their plans. This will allow you to test the service and tools with full options for up to a month and if you feel SiteGround isn’t the host for your site, you can request a full refund.

The refund doesn’t include the domain registration fees. The domain name will be your property anyway.

SiteGround Hosting Cons:

Here are some limitations of SiteGround Hosting…

Expensive Plans

Compared to other hosting providers like Bluehost, SiteGround’s pricing is a bit expensive. However, SiteGround offers several unique features than Bluehost for faster page rendering.

SiteGround Exclusive Plans

No Free Domain

Unlike popular web hosting services, SiteGround doesn’t offer free domain names with their plans. If you’re starting your website, this will be an additional cost to your budget.

Performance

(5.0 / 5.0)

SiteGround Uptime Guarantee and Speed Tests

SiteGround ensures a 99.9% uptime guarantee. Best of all, if you ever experience more than 0.1% downtime on a yearly basis, you will be compensated.

To provide our users with real facts, we built a WordPress test site environment and perform several speed tests using the following tools:

  • Pingdom
  • Load Impact
  • Bitcatcha

speed test siteground

According to Pingdom’s website speed test, our test site loads in less than a second for a server in Dallas, Texas. That’s faster than 95% of all tested sites.

Apart from Pingdom, we also used a testing tool called Load Impact to figure out how SiteGround handles visitors during a traffic surge. Load Impact sent some virtual users (VUs) to our site and gradually built up to 100 visitors at a time.

loadimpact-siteground

In the chart, you can find a blue line (VUs active) which shows the number of virtual users sent to our SiteGround site and a green line (VU load time) which represents how much time it would take to load a web page for a user.

SiteGround performed almost consistently except for a spike when there were 50 users on the site. It quickly recovered and page load time remained steadily low even with more users.

It’s worth noting that the site never went down during our speed test. Take a look at the report below.

siteground uptime

SiteGround Server Response Time

The content on your website has a huge influence on page loading time. For instance, if your site has too many images, it will take more time to load than a lightweight site. In fact, images account for most of the downloadable bytes in a typical site.

To get accurate results, instead of the analysis of page load time alone, we decided to test the actual server response time by entirely ignoring the content of our SiteGround site.

To track our SiteGround server response time, we used a tool known as Bitcatcha. Bitcatcha works differently from Pingdom.

Bitcatcha ignores the content of your page and records the page loading time from eight different global locations: New York, LA, London, Brazil, India, Singapore, Japan, and Australia. The speed for each location is measured three separate times, and then the results are averaged.

response time siteground

From the result, it’s evident that SiteGround is the perfect choice if your target audience is mostly located in the United States. In the United States, the server responded in just a fraction of a second. In all other locations, except Japan, the server responded within less than a second.

If your target audience is mostly located in Japan, it’s in your best interest to move your site to their Asia-Pacific data center for the best results.

Support

(5.0 / 5.0)

SiteGround Customer Support

Most hosting providers advertise excellent customer support, but SiteGround is the one who actually delivers it. SiteGround’s customer service team is well-known for their quick response time and resolving customer issues quickly.

SiteGround offers 24/7 support via 3 modes: tickets, live chat and phone.

With SiteGround, you don’t have to wait more than a few seconds for the next available operator. They also have extensive documentation that walks you through every aspect of web hosting with SiteGround. You can also find a webinar series where they share hands-on knowledge on the industry trends.

Ease of Use

(5.0 / 5.0)

SiteGround allows you to manage your website and hosting account with cPanel.

They also offer dozens of one-click installer for popular website scripts such as WordPress, Joomla, and Drupal.

You’ll also get a basic drag and drop builder with every SiteGround hosting plan to create a website the way you want.

Pricing

(5.0 / 5.0)

SiteGround Pricing

SiteGround offers one of the most competitive prices in the industry for its level of service and performance.

To make it even better, they’re offering our users an exclusive discount if you use our SiteGround coupon code.

Here are some of the hosting plans offered by SiteGround.

PLAN DISK SPACE BANDWIDTH PRICE
Shared Hosting Startup 10 GB Unmetered $3.99 /mo.
WordPress Hosting Startup 10 GB Unmetered $3.99 /mo.
Cloud Hosting Entry 40 GB 5 TB $100.00 / mo.
WooCommerce Hosting Startup 10 GB Unmetered $3.99 /mo.
Reseller Hosting 10 GB Unmetered $6.69 /mo.

FAQs

Having helped thousands of users choose a web hosting plan and start their website, we have answered just about every question you can think of. Here are some of the most frequently asked questions about SiteGround.

Why should I choose SiteGround to host my site?

Below are a few features that make SiteGround hosting sets apart from its competitors:

Even with the basic shared hosting plan, you’ll get…

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Your files will be stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive), which doesn’t compromise page speed and overall performance.
  • You’re allowed to choose from 6 different data centers of SiteGround for the best performance.
  • Unlike most other hosting companies, SiteGround never hard sells hosting addons when you purchase a hosting account.

Which SiteGround plan should I get?

It depends on your hosting needs. If you’re just starting out, we recommend you choose one of SiteGround’s shared hosting plans. If you want to quickly launch a WordPress site without having to install WordPress manually, you may choose a website hosting plan. If you’re after an online store powered by WooCommerce, you may choose one of their WooCommerce hosting plans designed to handle eCommerce websites.

Where are SiteGround servers located?

Here’s a list of the SiteGround server locations:

  • IOWA, USA
  • London, UK
  • Eemshaven, Netherlands
  • Frankfurt, DE
  • Singapore
  • Sydney, AU

Can SiteGround handle high traffic?

SiteGround is capable of handling high traffic around the clock. They offer different hosting packages to their customers and it all depends on which plan you’re on. If your site is found to consume too many resources, they’ll request you to upgrade to a higher plan.

Can I upgrade my SiteGround plan later?

Of course! When you’re starting out, you can choose the most basic plan. As you grow, you can always upgrade to a higher plan per your needs.

Does SiteGround offer a month-to-month payment option?

SiteGround does not offer month-to-month payment options for their shared plans. For higher plans like dedicated servers, they do offer monthly payment options. However, it’s important to note that they offer significant discounts for longer-term deals.

Can I create subdomains in SiteGround?

Yes, you can easily create subdomains in SiteGround using the cPanel.

Do I have to register my domain name with SiteGround?

No, you do not have to register your domain with SiteGround. You can use Godaddy, NameCheap, or any of your preferred domain name registrar.

Does SiteGround offer free SSL?

Yes, SiteGround offers free SSL with all of their plans. eCommerce plans come with dedicated IPs and private SSL.

Does SiteGround offer free CDN service?

Yes, SiteGround has a partnership with Cloudflare CDN to provide free content delivery network (CDN) service to all its customers. This will help speed up your website loading time for users in different locations in the world.

Do I need to purchase the addons that SiteGround offers me?

No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.

How good is SiteGround support?

SiteGround offers 24/7 support via 3 modes: Live chat, phone, and ticket. SiteGround is well-known for its speedy response. Unlike other hosting providers, they don’t make you wait more than a few seconds for the next available support agent. Their extensive documentation helps you walk you through every aspect of web hosting.

Can I create an eCommerce site on SiteGround?

Absolutely! SiteGround’s WooCommerce hosting plan comes pre-configured with all the things you need to start an online store.

SiteGround vs Other Hosts

Wondering how SiteGround stacks up against other web hosting companies? See our side-by-side comparison to see for yourself.

Sorry, we do not have any comparison data for this web host.

Final Recap

SiteGround is the best choice for users who need an excellent customer support without compromising on server performance and page speed. SiteGround offers SSD storage for all hosting plans as opposed to HDD like other companies, which has proven to boost the server’s performance.

On top of that, they spend a lot of resources on training, hiring, and managing a great support team. Unlike other web hosting service providers, SiteGround’s support team does not shy away from application-specific questions.

If you want a web hosting provider that keeps the perfect balance of latest technology and excellent customer support, SiteGround is the best bet for you.

  • Free auto daily backups
  • Free Cloudflare CDN
  • Free Let’s Encrypt SSLs
  • Files are stored in SSD (Solid State Drive) storage as opposed to HDD (Hard Disk Drive)
  • Regular price $14.99 / mo. but our users pay $3.99 / mo!
  • Get started with SiteGround today!
DomainNil
Disk Space10 GB
Money Back Guarantee30 Days
Claim Special Offer »

User Reviews

(1,299)
  1. Very good communication

  2. Mario Collavo March 1, 2018 at 5:57 am

    Great customer service, I chatted with support staff who were gentle, prompt and well prepared.
    I had to transfer a domain and they answered all my questions patiently, I rated a well deserved 5 stars!

  3. I’ve needed to contact pre-sales a few times to get info for a client. I’m recommending a move to a new host.

    Every time I’ve contacted SiteGround, I’ve received timely responses from very helpful, patient people.

    This is *one* of the litmus tests (to me) for finding a reliable, professional host. Sure, pre-sales may tend to be less problematic than dealing with a serious site issue. But I’ve found other vendors to become a bit surly when asked more than three questions.

    Online research has led to additional resources, such as this site, with useful reviews (pros and cons) on SiteGround that have cemented my positive impression.

  4. Bruce Macfarlane February 27, 2018 at 1:47 am

    Helpdesk is fantastic, and the cPanel toolset legendary!
    Easy for a novice, or expert to use.

  5. I have hosting on Blue-host, IPage, Hostgator, In-motion .

    Siteground is the best Service! The absolute best in the industry.

  6. I just transferred my site to siteground. Their initial setup was super fast and flawless. I had initial support questions about setup. I chose live chat service – everything you could ask for. Fast, clear directions, expert advice, easy communications. EXCELLENT!

  7. Absolutely best customer service we ever received from a hosting company. We recently changed one of our hosting plans to SiteGround and, after a few chats and tickets with their support, re-gained the trust that there are still companies out there providing amazing support to their customers. Thanks a lot. We will soon move all of our hosting accounts over.

  8. Ahmet Kemal Babacan February 22, 2018 at 3:51 am

    Best costumer service i have ever seen in the industry. Thanks.

  9. Excellency is the only thing that I’ve seen so far. The best in the industry.

  10. The siteground is consistently awesome! I love the speed of the site and support team. I really hope this company keeps doing the same thing for years to come.

  11. Regardless what issue I am running into with my website, or what question I have, their support is absolutely brilliant. Not only the online chat always connects you within seconds with highly professional and experienced personnel, also the ticket system is a real charm with responds times of just some minutes in average. I am with SG for more than 2 years now, coming from another host, and I am super happy with what I got! Running 2 WP installations (1 with Woocommerce) and another Joomla installation.

  12. ARAMIDE AKINNIYI February 16, 2018 at 6:31 am

    I have just transferred my website and hosting to Sitegroup, in fact, the customer service is awesome, they are there anytime you need them.

  13. In a world of web hosts that seem great and then fall apart in terms of uptime, speed, and support, SiteGround sets the friggin’ standard. Never again will I recommend any other company as my client’s web hosts when speed and specialised support are part of the equation. SiteGround is the best. Period.

  14. From the beginning, I have found Siteground to be the easiest and most reliable experience I’ve ever encountered in web hosting. Support is incredibly helpful, fast, and accurate. The server speeds are very good too. I HIGHLY recommend them.

  15. I’m always amazed at the quality of Support with Siteground. Support is within minutes, ensures the problem is resolved and works. A very happy customer

  16. Hello, I just can’t say enough good about your chat service! I spoke with support today and they walked me through everything! I am a beginner and they just eased my mind and made everything so simple to set up. I was on the chat with her for an hour. Support staff was patient and informative and so helpful! I have a really good feeling about this host 🙂

  17. I just spent 2 hours with support. They were incredibly patient and accommodating and got me through a very long, complex technical task. These guys have always provided incredible support. They are a world ahead of iPage and Greengeeks who I have used a lot lately.

    I am moving everyone I know to Siteground. Faster, better, world class support.

  18. I am not very technically oriented, so I was having some trouble with a new domain name, redirects, etc. Support walked me through everything and was extremely helpful. I love these guys!

  19. Fast speedy solution to a missing ADMIN BAR problem that had been plaguing myself and my technical “advisors” for weeks. You solved it in seconds flat. It was a “redirect” issue.

    Cheers! Love you all!
    Jim in MT (Montana)

  20. I love the support I receive from Siteground.

    I hear a lot of people complaining about there hosting company and lack of support that they receive. i always tell them that Siteground has the best technical support and always solve any problems that I have. They are very professional and fast.

    I always recommend Siteground in my Facebook groups when someone is looking for a hosting company.

  21. Hi Christine,

    We were sorry to hear you are not satisfied with the support you have received from us. For us any feedback on improving our service is always useful, but we are not able to investigate fully your case as we could not identify your account.
    If you could send us the domain and email address associated with your hosting at reviews at siteground dot com, we can check how your request for assistance was handled and the communication with our team.
    We will forward the case to our Support Supervisors to review if our procedures were followed properly.

    Regards,
    SiteGround Team

  22. The rep was excellent. He professionally answered all my questions. Unfortunately we were cutoff by my phone but I won’t hesitate to use chat again.

  23. I have hosted projects on over a dozen different providers and SiteGround wins on all fronts. Value, technology, uptime, performance, support. All leagues ahead of the competition. I have migrated all of my clients sites to SG and recommend them to anyone who will listen. When you just need your sites to work and you want quick helpful support when there is a problem, there really is no other choice.

  24. Wonderful service, no issues for the 4 years I used it. And the customer support is friendly enough to manage your needs.

  25. Truly excellent support!!!

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