Having helped thousands of users choose a web hosting plan and start their website, we have answered just about every question you can think of. Here are some of the most frequently asked questions about DreamHost.
Which DreamHost plan should I get?
The answer really depends on your hosting needs. When you’re starting out, simply choose their shared hosting plan. DreamHost has only a single shared hosting plan, which makes it easy to get started with an account. If you want to create an online store, then we recommend using their WooCommerce hosting which is specifically designed to handle eCommerce websites.
Can DreamHost handle high traffic?
DreamHost is capable of handling high traffic. But keep in mind that it all depends on the plan you choose. If your site starts consuming too much resources, then DreamHost will ask you to upgrade to a higher plan.
Can I upgrade my DreamHost plan later?
We always recommend users to start with the smaller plans and upgrade as needed. DreamHost makes it very easy for you to upgrade.
Does DreamHost offer a month-to-month payment option?
Yes! DreamHost offers month-to-month payment option. However, keep in mind that they offer significant discounts for longer-term deals.
Can I create subdomains in DreamHost?
Yes, you can easily create subdomains in DreamHost using the cPanel.
Do I have to register my domain name with DreamHost?
No. While you can claim a free domain name while purchasing a hosting plan, you’re not obliged to register a domain name with DreamHost. You can use Godaddy, NameCheap, or any of your preferred domain name registrar.
Does DreamHost offer free SSL?
Yes, DreamHost offers free SSL with all of their plans. Ecommerce plans come with dedicated IPs and private SSL.
Do I need to purchase the addons that DreamHost offers me?
No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.
Does DreamHost really offer unlimited disk space and bandwidth?
Just like any other hosting company, DreamHost also advertises unlimited resources. When they say unlimited, it just means that you don’t have to worry about disk storage or bandwidth because you get enough resources to operate a small site in a normal condition.
Can I create an ecommerce site on DreamHost?
Absolutely. DreamHost’s WooCommerce hosting plan comes pre-configured with all the things you need to start an online store.
Great customer service with super fast response rate, easy to understand.
DreamHost continues to be one of the most amazing hosting companies I have ever used. I have been on a three year hiatus after trying a competitor to save a few bucks. After a relatively painful experience with that company, I am back to DreamHost and delightfully surprised to see that “nothing changed” since I left (except to have gotten seemingly better). I am excited to be back as a DreamHost customer!
Excellent customer service! I used the chat feature and got a response to my question within a few minutes. The representative helped me quite a bit. Keep up the great job!
Dreamhost’s customer service is world class level. Very topnotch! Their team members – their Live Chat staff in particular – are very friendly and helpful and really know their job.
Dreamhost is a great service with knowledgeable staff, I have over 200 domains on Dreamhost and I haven’t had any clients or any problems that I could not solve using their service.
It took Dreamhost over 24 hours to respond to my urgent support request (I had both of my sites down due to PHP upgrade that Dreamhost forced upon me). Unbelievable!!! If you look for hosting, look eslewhere.
I don’t deserve DH. They should find another customer that can treat them as good as they treat me.
Dear Dreamhost,
Thanks for making me feel so special with your super service and smart advisors. Can I buy you dinner? You can order anything you want.
Warmly,
dunker.
They are super fast and efficient. The chat option always brings quick, concise answers and problems that take other hosts hours to fix are normally fixed under 3 minutes at Dreamhost. They really are a dream host. seriously.
Recently created a WordPress site for my church and changed their hosting over to DreamHost. I’ve gotten wonderful service for everything from getting the domain switched over to email servers to setting up a testing area before the site went public. The support staff really knows their stuff and get back to you in a timely manner. I’ve very pleased with DreamHost!
I have been with dreamhost since 2007. They have always returned emails within 24 hrs with helpful info and a good attitude, and I can’t remember any downtime. There might have been some, but not enough to even remember. They have good prices and great help. I am technical enough that I do not need immediate help over the phone, so I can speak to that service, but anything you need, they have. I recommend them highly.
Dreamhost was very helpful and answered all of my questions fast and efficiently. The support staff was also very nice and knew what they were talking about. I appreciate the great customer service! It’s hard to find.
I have used DreamHost now for MANY years and never had any problems, they are a fantastic business that offers decent support and an awesome service.
Truly excellent customer service and all round great service in general from Dreamhost, I cannot recommend highly enough – by far the best hosting providers I have ever used. Customer service/technical support especially is top class, they really go the extra mile and treat customers like actual people (who matter). I switched from Bluehost due to awful customer service and couldn’t be happier. Would recommend Dreamhost to anyone very happily.
At first, I was skeptical about no-phone support but my issues was quickly and completely resolved using chat and than via their built-in communication tool. In addition to their superb Wordpress hosting they scored high with me on the customer service. This is a winning combination!
After being with DreamHost for 1+ years as a designer, here are a few consistent things I have noticed:
1. Easy integration of Wordpress at no additional charge.
2. No hidden fees. Their services are exactly what you’d expect and more.
3. Quick and courteous customer service.
Also, Dreamhost is one of the rare company’s that have made me feel a sense of steadfast partnership with, and to me that is simply something that money just can’t buy.
Fantastic support. They responded quickly and solved my problem. Thanks Dreamhost!
The best! On time and very patient on explaining stuff, thank you guys!
Always proactive with support, and often will resolve issues themselves (and explain what was wrong) instead of just supplying a wiki. But also their wikis are super helpful.
In a world where customer service seems so very poor, Dreamhost are always just brilliant, quick, and efficient. They really have always been so kind and dealt with any issues I have had whether complex or very simple. Great job folks!
Gotta love Dreamhost. I have been doing some work for clients who use a host called ‘Go Father’ or similar, and told them to shove all of it last week. By comparison Dreamhost is a savior. Excellent support, no hidden costs.
This specific event: it, well…SUCKED. There’s just no other word for it.
In trying to pay hosting fees, the date and CVV fields wouldn’t hold data and I couldn’t complete my purchase. Upon contacting DH Chat, I explained everything and got a lot of silence and “I don’t know what to say.” Then more silence. When asked if seriously stating that he couldn’t help with me GIVING money to DH, I got minutes of silence. Still not sure if I paid once, 5 times or notation all! DH needs a person who is customer centric as well as the tech folks.
I’m in love with DH! they’re absolutely the best!!
Fantastic tech support. Within the space of a couple of days (over the weekend, no less!) I contacted them several times with some really confounding issues with my website, and they handled them all promptly and professionally. I could tell they were tough problems, but they worked at them until it was all resolved. Can’t thank them enough.
I’m using DreamHost for who knows how many years, and in the very few times that I needed support, the response was quick and professional.
This is definitely something to take into consideration when choosing who to work with.
In general I feel that the people in DreamHost love their job and you can see it every time you interact with them.
Keep up to good work!