Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about GreenGeeks:
Why should I choose GreenGeeks to host my site?
GreenGeeks is engineered to perform while being environmentally friendly. They offer multiple hosting options that perfectly match your needs and budget. For fast page loads and maximum redundancy, they use Solid State RAID-10 Storage Arrays and the latest speed technologies like PowerCache, free CDN, etc.
Which GreenGeeks plan should I get?
It depends on your hosting needs. GreenGeeks offers a wide variety of hosting plans ranging from shared hosting and dedicated servers. When you’re starting out, you can choose their shared hosting plan. As your needs evolve, you can switch over to a higher plan.
Where are GreenGeeks’ servers located?
GreenGeeks is a US-based company. Their data centers are located in Chicago, Phoenix, Toronto, and Amsterdam.
Can GreenGeeks handle high traffic?
Yes, GreenGeeks can handle high traffic around the clock. However, make sure to choose the right hosting plan that meets your goals. If you’re found to consume more resources than you’re allowed to, they’ll request you upgrade to a higher plan.
Can I upgrade my GreenGeeks plan later?
Of course! The shared hosting plans provide you with unlimited web space and data transfer. But you’re allowed to use the resources only for operating a small business website. If your site is found to consume more resources than usual, you’ll be asked to upgrade your hosting plan.
Does GreenGeeks offer a month-to-month payment option?
Yes. GreenGeeks offer month-to-month payment options for their shared plans. The downside is that you’ll have to pay a $15 setup fee if you choose the month-to-month billing. You can waive the setup fee by choosing an annual or a higher plan.
Do I really get unlimited resources with GreenGeeks?
Just like any other hosting providers, GreenGeeks provides you with unlimited disk space and bandwidth. Keep in mind that you’re allowed to consume resources only for operating a small website.
If you’re running a small website or blog, there’s nothing to be concerned about because you’ll have enough system resources to operate it. If you exceed usage, you’ll be politely asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with GreenGeeks?
GreenGeeks waives off the domain registration fee when subscribing to a hosting plan. However, you’re not obligated to register a domain name with them. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for domain registration.
Does GreenGeeks offer a free website builder?
Yes! You get a free drag and drop builder to quickly launch a website on your GreenGeeks account. Alternatively, you can also use a website builder platform like WordPress to launch your site.
Does GreenGeeks sell any hosting addons?
No, GreenGeeks doesn’t upsell any hosting addons when purchasing GreenGeek’s hosting plan.
How good is GreenGeeks’ support?
GreenGeeks offers 24/7 support via 3 modes: Live chat, phone, and email ticket. The average resolution time for an issue is 15-20 minutes for ticket-based support. They also have an extensive documentation that helps walk you through every aspect of web hosting.
I just signed up and Im not a tech savvy gal… GreenGeeks are seriously helpful and made it easy enough for me to get started with my site. Im so very appreciative! I did quite a bit of shopping around prior to choosing them.. glad I took my time and Im very happy with my decision. Thanks guys!! I applaude you!
I’ve been with GreenGeeks for several years. I have several domains with them.
I like the interface, everything functions, and when I run into difficulties, they are
responsive, courteous, and competent. Much appreciated! The first year or two I was with them, their customer service left something to be desired, and I said so, and as far as I am concerned, their customer service is second to none.
It is particularly good to see that feedback is taken seriously! Well done, GreenGeeks!
I have recommended them to other people.
Recently working with GreenGeeks, but It just take me days to know that is the best choice for hosting and reselling accounting. Excelente service.
I’ve been a client of Greengeeks since 2009. Customer service has always been prompt.
I’ve launched many, many Wordpress sites here over the years and I’ve been pleased.
Great value for money!
Thanks GreenGeeks for bringing such a wonderful services which i am using the hosting with no difficulties from long time, wishes for a better environment and peace all over the world.
I have been using GreenGeeks since 2009. I initially chose them as they provided an environmentally conscious service at a low cost. I have had great success with GreenGeeks. I host multiple websites (brochure ware, WordPress, eCommerce) and email domains. The service has been consistent (performance, uptime) and they have always been very responsive when there are questions. I have had only a handful of issues in 8 years – none related to the GreenGeeks service. I would recommend GreenGeeks to anyone that is looking for a no nonsense highly capable solution to stake their claim on the web. Keep up the good work.
Same same as i’m hearing from others
I started with them for the eco-friendly leadership
But my appreciation and trust in them grows all the time, as I receive extremely supportive assistance any time needed. Tickets are resolved within hours, and the live chat is incredibly efficient as well.
These guys are on my team! 🙂
One hour from email to resolution. All fixed, sorted and done fast. No worries, no complaints and no problem.
I’m totally happy with my decision and happy to be doing business with Green Geeks.
I’ve been with Green Geeks for just a few months and they have been consistent and very helpful. Super quick response time for a support ticket I submitted and they are patient with me and my lack of tech knowledge. The environmental impact was a big part in my decision to go with them, but the service is making me a loyal customer!
I’ve not been with them for a year yet, though so far I’ve been very happy with their service. I’ve been a webmaster since 1994 and handling hosting for my clients since about 1999. I have been through many hosting companies through the years and so far they have been among the best. The value they provide in their hosting is really second to none. I recently learned they have a really good affiliate program so am in the process of referring other webmasters.
Today I kind of needed they’re assistance a lot and they were VERY helpful as usual.
If you want a great hosting company, in my professional opinion, they are them!!
Thanks guys for your great work, especially today!!
GreenGeeks has always been very responsive and super helpful. Always friendly and courteous, I highly recommend their services. As a bonus, you can feel good that you are helping reduce your carbon footprint with the commitment to wind power.
From the outset greengeeks have been fabulous. I have been a web designer for over 15 years and have used another host up until now, but along with a change in my design focus I wanted a green company that was efficient, fast, and available for any queries. Greengeeks.com delivers all of this and more. Highly recommend !
Very happy with our GreenGeeks experience! The user features have been helpful and intuitive and the guides/FAQ are very informative. When all else fails, the support staff have been extremely responsive and reliable.
I am a loyal customer of GreenGeeks. My review here is in my own words. I run a company that uses GreenGeeks, the 300% eco friendly web hosting provider.
I would never kowtow to a web hosting provider that hurts the environment. I proudly use greengeeks servers powered by clean energy to host my sites.
Those who choose a web host like greengeeks shall flourish, while those who choose an evil web host shall be destroyed.
The support guys pull me out of hot water everytime I screw something up or don’t do something right or at all… I’m not a webmaster. Just some entrepreneur trying to keep it together and time is my most valuable asset. These guys help keep it that way. Greengeeks.com is where I’ll always keep my sites.
300% Green!!
Best regards
I changed to GreenGeeks after a DNS attack at a different host knocked my email out for TWO WEEKS with little help from that company let alone info about what was going on. I was a little rusty on nagivating my c panel and doing the things I needed to get everything working correctly. Your chat support is AWESOME! Super fast and gets my issues resolved quickly without making me feel like a tech idiot. 😉 One of my sites did go down for some unknown reason when something on the backend got changed, which I didn’t do, but they fixed it immediately. So far I’m super happy with my decision to change and would absolutely recommend Green Geeks!
I was initially with another host who were unable to deliver even a modicum of support. the next choice was unable to host a .ca domain . then I found GreenGeeks – they have proved their worth with an incredible level of instantly available competent patient support team – look no further than GG
I never will = the ecstatic customer 🙂
100% Recomendable
A+++++++++++++++++++
This peaple is just fantastic! Top upport team.
After more than a year on their servers, and after having tried many other shared hosting plan, Greengeeks is the best, in service, support and so on.
WellDone Greengeeks
HELLO
It is a better company in web hosting and it is in my small care it always answers and it always settles all and since I am dealer with them my clients are saticfait thanks to all the team
God bless you
GreenGeeks are really one of the best, most reputable web hosting providers around. They have great uptime, great customer support and good pricing.
I have tried over 15 hosting companies GreenGeeks is one of the best indeed.
I took a leap of faith recommending this host to a customer without prior experience – I do not regret that decision. The package is good and especially the support is extremely helpful and friendly and could resolve my issue quickly and professionally.
I am a new client to GreenGeeks and am always chatting needing help. Their patience is amazing, they are always extremely quick to help and always get me completely through what I need to accomplish.
Great hosting company, very responsive support team as well as online chat.
I have been a customer of GreenGeeks for 7 years now, and love keeping my email addresses and web pages in MY hands vs. wordpress or Gmail or who knows who!
Did you notice that the US Senate just voted to allow corporations to SELL citizen’s online data to private companies WITHOUT permission!?!?
I love GG eco-friendly M.O. My only request at this point is to follow the model of SpiderOak to move to zero-knowledge encryption standards on all stored data, and better articulate their security standards and more often.
I’ve had an account with GreenGeeks for 3 years. My work involves web development and I’ve used several different hosting companies as well as academic IT. I’ve had a few issues where I needed help with advanced services and special requests. The support team have responded quickly via the ticket system and have been effective, efficient, and pleasant to work with. The hosting services have been stable and I’m not aware of any downtime on my shared hosting. Thank you GreenGeeks!