Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about GreenGeeks:
Why should I choose GreenGeeks to host my site?
GreenGeeks is engineered to perform while being environmentally friendly. They offer multiple hosting options that perfectly match your needs and budget. For fast page loads and maximum redundancy, they use Solid State RAID-10 Storage Arrays and the latest speed technologies like PowerCache, free CDN, etc.
Which GreenGeeks plan should I get?
It depends on your hosting needs. GreenGeeks offers a wide variety of hosting plans ranging from shared hosting and dedicated servers. When you’re starting out, you can choose their shared hosting plan. As your needs evolve, you can switch over to a higher plan.
Where are GreenGeeks’ servers located?
GreenGeeks is a US-based company. Their data centers are located in Chicago, Phoenix, Toronto, and Amsterdam.
Can GreenGeeks handle high traffic?
Yes, GreenGeeks can handle high traffic around the clock. However, make sure to choose the right hosting plan that meets your goals. If you’re found to consume more resources than you’re allowed to, they’ll request you upgrade to a higher plan.
Can I upgrade my GreenGeeks plan later?
Of course! The shared hosting plans provide you with unlimited web space and data transfer. But you’re allowed to use the resources only for operating a small business website. If your site is found to consume more resources than usual, you’ll be asked to upgrade your hosting plan.
Does GreenGeeks offer a month-to-month payment option?
Yes. GreenGeeks offer month-to-month payment options for their shared plans. The downside is that you’ll have to pay a $15 setup fee if you choose the month-to-month billing. You can waive the setup fee by choosing an annual or a higher plan.
Do I really get unlimited resources with GreenGeeks?
Just like any other hosting providers, GreenGeeks provides you with unlimited disk space and bandwidth. Keep in mind that you’re allowed to consume resources only for operating a small website.
If you’re running a small website or blog, there’s nothing to be concerned about because you’ll have enough system resources to operate it. If you exceed usage, you’ll be politely asked to reduce the usage or upgrade to a higher plan.
Do I have to register my domain name with GreenGeeks?
GreenGeeks waives off the domain registration fee when subscribing to a hosting plan. However, you’re not obligated to register a domain name with them. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for domain registration.
Does GreenGeeks offer a free website builder?
Yes! You get a free drag and drop builder to quickly launch a website on your GreenGeeks account. Alternatively, you can also use a website builder platform like WordPress to launch your site.
Does GreenGeeks sell any hosting addons?
No, GreenGeeks doesn’t upsell any hosting addons when purchasing GreenGeek’s hosting plan.
How good is GreenGeeks’ support?
GreenGeeks offers 24/7 support via 3 modes: Live chat, phone, and email ticket. The average resolution time for an issue is 15-20 minutes for ticket-based support. They also have an extensive documentation that helps walk you through every aspect of web hosting.
I highly recommend this hosting company. I am very new to creating websites. GreenGeeks was recommended by the Drupal For Dummies book, so I tried them. They have answered all my questions and helped me when I got stuck on installing or upgrading Drupal. They have even answered a few extra questions about working with Drupal. They are happy to point me in the right direction for answers when I get stuck. Thank you so much GreenGeeks, you have helped me so much.
Greengeeks IS longterm-realiable, with fast and excellent service.
Downtime it kept to an acceptable minimum.
A grateful 7 years greengeek user.
Had an issue with SSL issued from another hosting company before I moved to GreenGeeks and they got me sorted out, even with very short notice as Black Friday was approaching. I even made a mistake and asked them to cancel (really meant to cancel with my old host) but they sorted everything out, with time to spare.
“I just want to say. I feel this company was the best choice I could have chosen for hosting. I am always extremely satisfied with you customer service and the ability and freedom you give us as developers” – Me to my Live Chat agent.
I do honestly feel that I could not have chosen a better company to join. The fact that if I have an issue, I click one tab over and start talking to someone for help. They are amazing.
New to GreenGeeks.
1: Excellent customer service, great communications and fast response time.
2: Register your domains properly; giving full control to the customer.
3: Speedy reliable servers
4: Excellent choice within CPanel of software scripts and powerful advanced user requirements, email and much more. No withholding scripts and services for extra cash.
Finally, they go Green. Perfect. I look forward to consistency which in turn will give them many years of customer loyalty.
VERY HAPPY
Support ROCKS!!!!
Had some issues with 301 redirects, sent an email, it was ANSWERED within MINUTES!!! That is some SERIOUSLY AWESOME support. Problem was resolved very soon after.
I hesitated to switch hosts because it is a pain to switch … but GreenGeeks made it so easy with their transfer team.
And they’re wind-powered! Cant beat it!
They are simply the best, their support is by far the best thing that has happened to me, they have helped me in too many times not because of problems with them, but with problems inherent in having a reseller plan. Thank you Greengeeks !
These guys are the cat’s meow. Seriously. I’ve never had a problem with Green Geeks — Only solutions. Almost immediately, you can get help with their “LiveChat” function … And the help your receive is knowledgeable and friendly — Always (even if you have lengthy questions, as I sometimes do). Their service is reliable, their support is impeccable, and their support representatives are just great. Love Green Geeks … If you’re wondering who to sign-up with, these are the guys/gals — And it’s GREEN!!! 🙂
I have been with Green Geeks for 5 years. I do not like trying to fix my website and with Green Geeks, I don’t have to. They are always there to help me out whether on the phone or over chat. I have been very pleased with their service.
Recently signed up. So far so good after too long with a provider who didn’t care much about anything than your credit card. As a mid to entry level customer it’s refreshing to see that not everything is hidden on their site like many other sites. GreenGeeks migration services were awesome, even with old emails accounts. Very helpful and responsive group worth supporting in the LA market. Always good to be giving back into the green grid. Couldn’t recommend them more. Thanks!
This is the Disney World of hosting web services! They answer quickly, they are polite and always there to help even with rookies like me!
I remember once complaining about how they would just close the chat without appropriate «thank you or good byes» and the next thing I notice is, couple weeks later, they changed their manners.
They document well their procedures, so it helps me to accomplish my task!
I am more then happy!
Awesome! I can’t tell people how happy I am with these guys. The live chat doesn’t always work but their support staff is awesome
Great service and friendly polite people.
Green Geeks rock. The tech staff for sure. Thank you all. 🙂
Super happy with Green Geeks would highly recommend. Great product and customer service via chat is top notch!
The service is flawless, and support is excellent.
I sent an email request around 1:30am (Saturday), and received a solution 3 minutes later.
The issue was actually a security measure that I had instigated (too many stfp attempts + wrong pass) I’ve never had any other issues with GreekGeeks. Highly recommend their business.
I’m still fairly new to GreenGeeks (August 2016) and have been pretty well pleased with their service. There were a few times I needed to speak with support and they’ve done very well at getting back to me in a timely manner and have always been helpful.
5 years and happy with GreenGeeks: awesome support and good platform for all my drupal project. They always inform you for scheduled maintenance and they regularly update their software. And this is great to me to hear.
All my sites on GG are reasonably fast, low spam even if they are well ranked.
I was very glad when they open their hosting plans to other domains then .ca .com .org and now you can purchase a plan without a domain. This way I can now suggest Greengeeks to all my customer.
Their support is very efficient. Just to mention, about a year ago, when a security update of Filezilla was released all the connections where passed over TLS if not an SSL was detected. A little change on the server was required as mentioned in the FileZilla forum to make FZ works. Most Hosting providers just reply to me “Use some other client” (sure, but less secure then FZ), Greengeeks tech support upgrade my ticket to support level 2 and JUST FIX IT. You know what this mean for a shared hosting plan?
So GreenGeeks is perfect? No, nobody is. For exemple FTP protocol is not much fast, so when I need to manually update my sites it takes a bit… but who cares when everything else work so good?
Their Support is okay, as long as you’re not asking for a refund. They don’t return money. I had them for six years and after I requested they cancel my account, they renewed it anyway. It was over $178 and I’ve been fighting for a refund. I even disputed my credit card, but they convinced them it was a legitimate charge and I didn’t cancel.
Awesome tech support! They have always been very helpful and professional.
I moved to GreenGeeks from JustHost after a serious problem with their customer support and their serious lack of professionalism. It actually was one of the best things that could have happened.
GreenGeeks is by far the best company I have ever interacted with. Their service plans are excellent, the value for money is the best and their customer support is literally “second to none”.
I will stay with GreenGeeks for a very long time and I truly recommend them to anyone wanting superior services…
i like greengeeks technical support, they are always there whenever i need them.. go greengeeks goo.
Their technical support has always been excellent for me. They respond with help very quickly, and always have the answer that helps me out right away.
Their services have been very good to make use of, and I never have been disappointed.
Moved to green geeks from site 5 after they quit answering tech support requests. I moved to site 5 from hostgator after they quit answering support requests. This is my 6th or 7th hosting provider, I really hope they don’t get bought out by a huge conglomeration, that seems to be the death knell for hosting companies.
So far I’ve been pretty happy with the service. Had a problem with support earlier this week when all my sites went down, the live chat tech wanted me to log into my cpanel.
“Hello Macfly, is anybody home?”
How the hell do I do that if my site is down?
Maybe it was a canned response that got sent by mistake, the problem was a bad router somewhere between me and green geeks.
Perfect hosting and great support if you experience any issue.
They are nice to work with and I personally recommend them.