Ayant aidé des milliers d’utilisateurs à choisir un plan d’hébergement web et à démarrer leur site web, nous avons répondu à presque toutes les questions auxquelles vous pouvez penser. Voici quelques-unes des questions les plus fréquemment posées sur DreamHost.
Quel plan DreamHost dois-je choisir ?
La réponse dépend vraiment de vos besoins en matière d’hébergement. Si vous débutez, choisissez simplement le plan d’hébergement mutualisé. DreamHost ne propose qu’un seul plan d’hébergement mutualisé, ce qui facilite la création d’un compte. Si vous souhaitez créer une boutique en ligne, nous vous recommandons d’utiliser leur hébergement WooCommerce qui est spécialement conçu pour gérer les sites eCommerce.
DreamHost peut-il supporter un trafic élevé ?
DreamHost est capable de gérer un trafic élevé. Mais gardez à l’esprit que tout dépend du plan que vous choisissez. Si votre site commence à consommer trop de ressources, DreamHost vous demandera de passer à un plan supérieur.
Puis-je modifier mon plan DreamHost ultérieurement ?
Nous recommandons toujours aux utilisateurs de commencer par les plans les plus petits et de les mettre à niveau si nécessaire. DreamHost vous permet de passer très facilement à un plan supérieur.
DreamHost offre-t-il une option de paiement au mois ?
Oui ! DreamHost propose une option de paiement au mois. Cependant, n’oubliez pas qu’ils offrent des réductions significatives pour les contrats à long terme.
Puis-je créer des sous-domaines chez DreamHost ?
Oui, vous pouvez facilement créer des sous-domaines chez DreamHost en utilisant le cPanel.
Dois-je enregistrer mon nom de domaine chez DreamHost ?
Non. Bien que vous puissiez bénéficier d’un nom de domaine gratuit lors de l’achat d’un plan d’hébergement, vous n’êtes pas obligé d’enregistrer un nom de domaine chez DreamHost. Vous pouvez utiliser Godaddy, NameCheap, ou n’importe quel autre registrar de nom de domaine de votre choix.
DreamHost offre-t-il un SSL gratuit ?
Oui, DreamHost offre un SSL gratuit avec tous ses plans. Les plans Ecommerce sont livrés avec des IP dédiées et un SSL privé.
Dois-je acheter les modules complémentaires que DreamHost m’offre ?
Non, vous n’avez pas besoin d’acheter des addons au moment de l’achat. Si vous décidez d’en avoir besoin plus tard, vous pouvez toujours les ajouter à votre compte.
DreamHost offre-t-il vraiment un espace disque et une largeur de bande illimités ?
Comme tous les autres hébergeurs, DreamHost propose des ressources illimitées. Lorsque l’on parle de ressources illimitées, cela signifie simplement que vous ne devez pas vous soucier de l’espace disque ou de la bande passante, car vous disposez de suffisamment de ressources pour faire fonctionner un petit site dans des conditions normales.
Puis-je créer un site de commerce électronique sur DreamHost ?
Absolument. Le plan d’hébergement WooCommerce de DreamHost est préconfiguré avec tout ce dont vous avez besoin pour démarrer une boutique en ligne.
I’ve used Dreamhost for 9 years, for 3 web sites. I first used PHP and then converted the sites to WordPress, so they could be maintained more easily. I’ve generally been happy with the service and support. Once every year or two email at the hosted domains runs into a problem that eventually gets fixed.
I have used Dreamhost for many years with good support for all of my questions. The last time I had an issue, I asked two questions in the same email. I had the same results as one of the reviewers here, the second question was ignored or missed. It was answered in a second email.
I will number my questions from now on, but your tech support people should read more carefully.
Overall it was a bad experience.
1) Performance was very bad when loading pages. No matter what theme I used, it took from 2 seconds at the fastest front page load to as much as 10 seconds to load the first page. It never timed out completely, but was not something I could stay with. I had the $30 per month account.
I have a few other sites on Bulkregister and although they’re far cheaper at only $60 per year, they are giving me load pages of less than a second most of the time for the standard Twenty fourteen theme. I’ve had them for years and thought that I needed a dedicated site like Dreamhost, but it was a waste of time.
Support is generally excellent – during weekdays.
Weekend support is generally below average – to really infuriating.
The latest experience was awful since the Support could not be bothered to tackle this advanced issue.
The weekend support can often be nearly as bad as Godaddy [which is terrible]. They show bad habits of cutting off chats; being obtuse; pretending to not see what you are seeing and a host of other “…..if I do this enough….this person will give up….”
and you know I do – give up.
The servers need to be better optimised for caching.
I needed help and even though it was because I had forgotten my password, and they were nice and helpful and never made me feel bad about it.
I’m here, for a second time, after DreamHost asked me to rate their support. Unfortunately, after years of excellent service I’ve had two unacceptable support threads in a row.
The first was a simple email issue where their servers were blocking a confirmation email. A month later the issue resolved itself. Support didn’t even know the issue was resolved so they certainly can’t claim they fixed it.
At the end of the email issue I was contacted by someone higher up the hierarchy. They apologized, said they looked into it and found the response unacceptable. Then asked for my comments on how things could be improved. I gave them my comments, said I appreciated their time but I was still going to move my domains – dozens of them – to another provided. They asked me how they could make me a happy DreamHost customer again.
This directly led the to second issue. They asked what they could do and I explained that the apology had gone a long way to mending fences. All I needed at this point was a small token. I was looking into Pagely and MediaTemple’s managed WordPress options and suggested they make me a deal on their managed WordPress option as a token. Their response was to say, sure you can sign up for DreamPress right here it is only $25/mo (the normal, undiscounted, non-promo full price). They were running a promo on DreamPress for $20/mo at the time. I had the page open in my browser reading their sales page when the support ticket came in telling me I could sign up for $25/mo.
From what I can tell there are 2 major issues. First, their ticketing system seems to be redirecting my tickets to the wrong place. Second, the ticket thread isn’t being fully read. The 2 problems combine to create a very frustrating support experience for anything that can’t be immediately answered. If I ask 2 questions in a response it has become way too often that only 1 gets acknowledged let alone answered. Additionally, with both issues support responses suggested to me that they weren’t reading the entire support thread prior to responding to me. As a result, many of supports answers just made no sense in the context of the entire issue thread.
To top it all off I’m trying to move my domains as they come up on their expiration date and can’t. My first attempt was automatically blocked by DreamHost’s systems. I then contacted DreamHost support who told me everything was ready to go on their end. Now 1&1 is telling me DreamHost has to re-initiate the transfer…
For background, I have been a DreamHost customer for about 8 years now. I run my own dedicated servers through a different, cheaper, hosting company. I also code in PHP and Python. I’ve transferred domains a few times before without issue – typically 1&1 to DreamHost in the past. While the issue could be on 1&1’s side I’m inclined to blame DreamHost at this point until proven otherwise.
Dreamhost was super helpful. I’m teaching a wordpress class so tech support showed me how to set up twelve sub-domains at no extra cost! Then I did a one-step install of WP in each sub-domain and now each of my students is happily learning wordpress by practicing on their own site. Thanks dreamhost!
Had Dreamhost for 6 years. I finally didn’t have a use for it and let it expire for about a month. I now have a need for it and went to renew it. I contacted support to see if they would offer any type of discount to keep me as a customer. I was told it would need to be forwarded to a manager in which a email states I will have a response within 24 hours. No response after 2 days of waiting, I then contacted support again which I was again told it would be forwarded to a manager and they are very good at getting back to customer. Still no response.
Decided to go with another hositng service which offers way more for way less.. Thank you Dreamhost for not giving me the time or day and allowing me to choose a competitor at a much cheaper price that when I call / chat with them their responses are immediate.. instead of, “we have forwarded this issue to a manager” without a response.
Josh
Excellent, easy to use service, especially the one click install option for WordPress. Support is also excellent- I use the online chat option. Would definety recommend.
successfully moved our site to DREAMHOST; team was fully supportive during the process. Looking forward to a excellent service from now on.
Great Customer Service is so important, and Dreamhost provides it! No matter your level of expertise, you want an ISP you can rely on, and one that can guide you when you need it. Dreamhost is quick, friendly and is as hands on or off as you require. They have been a Godsend when I have gotten in over my head, but in addition provide fast, reliable web hosting that let’s me get on with creating my websites. I highly recommend them to anyone who wants top quality and friendly sevice!
One of the best support teams I have ever worked with. Very professional and always fix our issues in a timely manner. Thank you Dreamhost support team.
The Dreamhost techie squared me away in mere seconds. Had me doing stuff I never knew I could do. Did what he showed me. Went back to work. Whole transaction took maybe 30 seconds. My kind of whiplash!!!
I need to have my sites backedup in DreamObjects, when I asked how to do that I received this message – “find it here”
http://wiki.dreamhost.com/DreamObjects_Overview_and_FAQs
Are you kidding me, create a real helpful page, not a vague splash of jargon.
I’m about to drop my account because I can’t use it 🙁
I’ve been with Dreamhost since 2002. After a recent service issue with Media Wiki upgrading and Dreamhost support basically neglecting my request I am starting the process to migrate my 15 domains and hosting services to other providers. Over the years my only complaints were associated with Dreamhost server response time and bandwidth. The currect Dreamhost lack of support for their One Click auto-upgrade features doesn’t support my low maintenance policy for using a hosting provider. I write scripts at work to automate functionality. Dreamhost has made a decision to force manual upgrades to their many many users instead of writing a custom script to perform all the work. Bad decision to put more work on users and not enough on yourself. I will cease recommending Dreamhost after this last issue.
I hadn’t updated something right and wasn’t able to follow the first step to create a WordPress admin account for my new domain. The DreamHost rep provided a fast, easy reply and I was able to follow the instructions and fixed the problem. Not being super savvy with this yet, I really appreciate the support! Thanks!!
I have been client of dreamhost for more than eight years now and the other quality of their service and products has made me stay with them and even when I moved overseas. They are always offering more for your money, besides they are always nice and give quick to respond to your inquiries. I will definitely recommend and rate DREAMHOST as the best hosting provider ever….
I was looking to move a photo site with 35GB of data to dreamhost from a personal hosted site. My account says unlimited storage but I thought I’d check that they were ok with me transfering up 35GB of data before I started.
Not a problem, so I’m in the process of unloading now.
I can’t give an honest review of the support since I never chatted with them.
It was Sunday and I opened a chat window. The time until they could respond was 22 minutes. As the clock ticked down I decided to go about finding the answer differently. I found it before they responded.
The question was simple. I was trying to find it while logged on as a customer what it cost to host. They don’t provide it online while logged in. You have to go to the basic website to get the information. I registered via DreamHost because Weebly uses them for registration. It wasn’t a conscious choice.
It’s okay. I don’t like that they can’t be called, only emailed or chatted with. I registered another site with them simply because I want to keep everything in one place.
Dreamhost are always there when I need them, their Live Chat is better than a phone call in that it is 24 hour, I can write down/copy problems, issues and error messages and keep a log of the conversation. I went from 123-reg to DH many years ago and have never looked back.
I can’t fault any aspect of their service! Always so friendly and *human* too…so much better than talking to a machine!
Fast, Fun, and Friendly, been with Dreamhost for a few years.
They made a mistake, refunded me, sent me some canned messages unless I needed a real human, and there he was.
I escaped the horror of Godaddy and here I am, thanks
I have nothing but great things to say about my time with Dreamhost! I have registered ~20 domains with them, in addition to hosted ~6 sites. Anytime I have an issue, I either tweet or submit a support ticket, and am responded to almost immediately. I’ve been with Dreamhost since I started working on websites around 2008, and have never looked back. Highly recommend!
I contacted Tech Support with my fingers and toes crossed because I’m a writer – not a computer person. And I’m older. I know more about mimeograph machines than I do about computers. The help I got from Dreamhost tech support was focused and efficient. They gave me instructions quickly and even though my fingers trembled a bit I none-the-less had modifications to my site completed within a couple of minutes. WAA-Hoooooo! Great service!!
Did not meet my expectations. The only way to reach a real person was through sales and they will not help with anything except sales. The problem I encountered was not their fault, our go-to-guy for the website was away on vacation and we had no backup plan with the website went down. Still, I believe a top-notch organization would have figured out a way to verify who I was and help me fix the problem rather than have to wait for our go-to-guy to return.
Great experience they were super helpful, and I must of been a bumbling pain easily trying anyone’s patience. Thanks for the help!