Ayant aidé des milliers d’utilisateurs à choisir un plan d’hébergement web et à démarrer leur site web, nous avons répondu à presque toutes les questions auxquelles vous pouvez penser. Voici quelques-unes des questions les plus fréquemment posées sur DreamHost.
Quel plan DreamHost dois-je choisir ?
La réponse dépend vraiment de vos besoins en matière d’hébergement. Si vous débutez, choisissez simplement le plan d’hébergement mutualisé. DreamHost ne propose qu’un seul plan d’hébergement mutualisé, ce qui facilite la création d’un compte. Si vous souhaitez créer une boutique en ligne, nous vous recommandons d’utiliser leur hébergement WooCommerce qui est spécialement conçu pour gérer les sites eCommerce.
DreamHost peut-il supporter un trafic élevé ?
DreamHost est capable de gérer un trafic élevé. Mais gardez à l’esprit que tout dépend du plan que vous choisissez. Si votre site commence à consommer trop de ressources, DreamHost vous demandera de passer à un plan supérieur.
Puis-je modifier mon plan DreamHost ultérieurement ?
Nous recommandons toujours aux utilisateurs de commencer par les plans les plus petits et de les mettre à niveau si nécessaire. DreamHost vous permet de passer très facilement à un plan supérieur.
DreamHost offre-t-il une option de paiement au mois ?
Oui ! DreamHost propose une option de paiement au mois. Cependant, n’oubliez pas qu’ils offrent des réductions significatives pour les contrats à long terme.
Puis-je créer des sous-domaines chez DreamHost ?
Oui, vous pouvez facilement créer des sous-domaines chez DreamHost en utilisant le cPanel.
Dois-je enregistrer mon nom de domaine chez DreamHost ?
Non. Bien que vous puissiez bénéficier d’un nom de domaine gratuit lors de l’achat d’un plan d’hébergement, vous n’êtes pas obligé d’enregistrer un nom de domaine chez DreamHost. Vous pouvez utiliser Godaddy, NameCheap, ou n’importe quel autre registrar de nom de domaine de votre choix.
DreamHost offre-t-il un SSL gratuit ?
Oui, DreamHost offre un SSL gratuit avec tous ses plans. Les plans Ecommerce sont livrés avec des IP dédiées et un SSL privé.
Dois-je acheter les modules complémentaires que DreamHost m’offre ?
Non, vous n’avez pas besoin d’acheter des addons au moment de l’achat. Si vous décidez d’en avoir besoin plus tard, vous pouvez toujours les ajouter à votre compte.
DreamHost offre-t-il vraiment un espace disque et une largeur de bande illimités ?
Comme tous les autres hébergeurs, DreamHost propose des ressources illimitées. Lorsque l’on parle de ressources illimitées, cela signifie simplement que vous ne devez pas vous soucier de l’espace disque ou de la bande passante, car vous disposez de suffisamment de ressources pour faire fonctionner un petit site dans des conditions normales.
Puis-je créer un site de commerce électronique sur DreamHost ?
Absolument. Le plan d’hébergement WooCommerce de DreamHost est préconfiguré avec tout ce dont vous avez besoin pour démarrer une boutique en ligne.
Our server isn’t accessible to many people (some are important sponsors!) around North America (and likely the world), and they keep telling us that they don’t know why it’s not accessible to some people. Their only solution is to get those people to do a bunch of very complicated technical stuff that would take them hours to figure out, and then they may or may not be able to troubleshoot the issue, but just for that one location.
Also they keep putting our WordPress site into a state of error, then I have to find that out, contact them (no phone support!) and they eventually fix it and apologize. Then it happens all over again.
Awful.
We’re switching hosting companies because of the poor service.
I’ve been using DH for a few years. I just started a new domain and WP blog hosted by them because they’ve been helpful and resolved problems quickly. DreamPress hosting has worked well for my wife’s site.
Great service! Patient and easy to work with.
I was actually very disappointed. I had heard great things about DreamHost, and had considered using them for VPS and Cloud Hosting, however, after doing a trial run with their shared hosting I quickly realized that they are definitely not the professionals’ choice. The server I was on was extremely slow. I did a benchmark test with DreamHost against several other similar web hosts and found DreamHost to perform much slower than other shared hosting servers (even with CloudFlare enabled).
After I contacted support the second time, and informed them that I will not be able to continue using them if they cannot put me on a faster server, they simply informed me of their return policy, and avoided answering the main question of why they are so much slower than other hosts.
If you are happy with an archaic control panel, no phone support, slow ticket responses and outdated servers, then this host will do well for you.
I’ve been consistently impressed with the quality of customer service with this company…you get fast and personal response from an actual human.
Amazing live chat!!! These guys really knows how to help efficiently
I’ve been with Dreamhost for several years now for my registered domain names. I have limited tech experience and I’ve always been able to follow what the support people tell me when I’ve asked for help. I have a great deal of confidence in their services as any requests I have made (even if I thought I should be taking care of it myself) have always been fulfilled accurately and politely.
Thanks!
Fast, good andfunny, five stars
I’m very unsatisfied with the support. There is so much cute jargon in the email I can’t decipher. What is “blah” for example? I have the ticket number, isn’t that enough?
Also…I’m locked out of my account for over 24 hours!!!
Amazing tech support experience. Fast and friendly! I recommend these guys to all.
I had a problem recently with my email being blocked, and contacted DH support to hopefully get it resolved. My expectations were that it would be resolved, and fairly quickly – since that’s been my experience with DH since I first became a customer, 13 years ago.
I was disappointed to get the response that my case was being forwarded on, that another department would handle it, and that I pretty much wasn’t going to hear anything about it again (more than likely). A month after my initial request, I contacted support again about getting it resolved, and got the response that it had been resolved and the block removed.
Would have been helpful to have known that!
Look… some of us run our business off this service, and like you, we rely on our customers having great support and consistent experiences. Having to use a personal GMAIL account to just correspond with my customers doesn’t send the right, professional message that anyone would want. Would DH be happy to have all of their email accounts blocked and be forced to use, dreamhostsupport [at] yahoo.com? I don’t think so.
Bottom line; I was disappointed (this time) that DH dropped the ball and didn’t fully engage with me. I do expect though that this was an outlier and an uncommon issue, because – like I said – I’ve been with them 13 years and really don’t have much to complain about.
I do hope though that someone at DH takes this message to heart and realizes that the way you (DH) will continue to distinguish yourself in the marketplace is by being fully engaged with your customers. That means timely, awesome, 100%, maximum effort in and with your customer support team. I don’t want to get lost in limbo and forgotten about, even with email being blacklisted somewhere. I want to know, be informed and get updates as to what actions are being taken and what I can expect to be done and when.
– The Relatively Happy, Longtime DH Customer who Hopes You’re Listening
I’ve been with Dreamhost for many years, following the advice of an IT professional, and it’s been smooth sailing all the way. Their tech support has solved every problem, and they’re patient with a non-techie like myself. Five stars for sure.
DreamHost has always been great on all levels. This glitch was nothing more than a miscommunication.
All was resolved in a timely manner.
Keep up the good work !
Generally speaking I am happy with Dreamhost. I like their unified backend panel. I like the low cost VPS service. But there are a couple of things which are not really great about this company…
VPS servers still put you on shared MySQL servers. If you face issues with their shared MySQL servers, you would need to pay extra for a MySQL VPS which doubles your hosting costs. I had this issue and I ended up getting a DreamCompute instance to run my own MySQL server to get around the uptime issue on their shared MySQL server.
The other problem is getting stupid responses from their support team. The responses is usually just as bad as you would get from a third grade little known hosting companies… When the problem was their MySQL servers, they kept on blaming my scripts. When the problem was connectivity between their VPS servers and DreamCompute servers, they blamed my scripts. Recently, they blamed me running Google PageSpeed module for packet loss from my home connection to my VPS.
So you might end up troubleshooting the problems affecting your own servers most of the times. Because they would give you the usual excuses…
I am sticking with Dreamhost for now because it is still cost effective compared to other hosts I have considered. And I love the unified FTP panel that lets me access all my sites which was just not possible on a WHM/cPanel managed server.
Sir,I have not a credit card. I have debit card.
Is it possible buy dreamhost hosting without credit card.
Fast, helpful and friendly. Great experience!
DreamHost has better support service than any other competitors out there, including premium services, They are extremely fast in responding to your tickets, maximum of 2-3 hours wait time for a response for first time users visiting DreamHost. Live chat is always active with an enthusiastic staff to help you out on your issues.
Can’t really argue about the unlimited domains, emails and bandwidth. Gives you the freedom to do whatever you want with the Shared Hosting.
A Must Use Service!
This was the most complicated, unorganized hosting service I have ever tried. It was a nightmare. The tech help was also sub par. They gave my incorrect information and links that did not work, several times. I canceled the service within 2 days. Never again.
I am really excited with the support of DreamHost. Fast and competent. i always get all relevant Answers with a short conversation. Also “uncritical” Tickets get answered within Hours…
Hostingfees are really fair and after moving to an VPS instance performance is perfect!
Thanks a lot.
A happy DreamHost user(in)
The service team at Dreamhost has been wonderful! I had a minor issue that I was unable to resolve on my own and their team was able to solve it quickly and courteously! Their detailed support questionnaire I feel is a great way for the user to better describe their problem and get to the answer quickly. Thank you!
Extremely happy with service I received via the chat service. The precision instructions given allowed me to resolve my issue quickly.
Very happy with the service. Fast accurate help desk, good hosting plan. Well recommended.
I got recently 2 very good services form dreamhost. Specially the one rellated to my email helpe me a lot. Many thanks and keep going like that
I’m just getting started with Dreamhost, but in the few short days since I joined I’ve received excellent assistance and advice. I would definitely recommend based on my experience so far.
I have called Dreamhost numerous times over the years & this last time was like the previous – 24 hour or less [usually 4-10 hours] response with a fix/solution.
Only thing I wished is that they shared what the fix was so I can not be a bother if the issue pops up again.
Kudos to the support staff!