Ayant aidé des milliers d’utilisateurs à choisir un plan d’hébergement web et à démarrer leur site web, nous avons répondu à presque toutes les questions auxquelles vous pouvez penser. Voici quelques-unes des questions les plus fréquemment posées sur DreamHost.
Quel plan DreamHost dois-je choisir ?
La réponse dépend vraiment de vos besoins en matière d’hébergement. Si vous débutez, choisissez simplement le plan d’hébergement mutualisé. DreamHost ne propose qu’un seul plan d’hébergement mutualisé, ce qui facilite la création d’un compte. Si vous souhaitez créer une boutique en ligne, nous vous recommandons d’utiliser leur hébergement WooCommerce qui est spécialement conçu pour gérer les sites eCommerce.
DreamHost peut-il supporter un trafic élevé ?
DreamHost est capable de gérer un trafic élevé. Mais gardez à l’esprit que tout dépend du plan que vous choisissez. Si votre site commence à consommer trop de ressources, DreamHost vous demandera de passer à un plan supérieur.
Puis-je modifier mon plan DreamHost ultérieurement ?
Nous recommandons toujours aux utilisateurs de commencer par les plans les plus petits et de les mettre à niveau si nécessaire. DreamHost vous permet de passer très facilement à un plan supérieur.
DreamHost offre-t-il une option de paiement au mois ?
Oui ! DreamHost propose une option de paiement au mois. Cependant, n’oubliez pas qu’ils offrent des réductions significatives pour les contrats à long terme.
Puis-je créer des sous-domaines chez DreamHost ?
Oui, vous pouvez facilement créer des sous-domaines chez DreamHost en utilisant le cPanel.
Dois-je enregistrer mon nom de domaine chez DreamHost ?
Non. Bien que vous puissiez bénéficier d’un nom de domaine gratuit lors de l’achat d’un plan d’hébergement, vous n’êtes pas obligé d’enregistrer un nom de domaine chez DreamHost. Vous pouvez utiliser Godaddy, NameCheap, ou n’importe quel autre registrar de nom de domaine de votre choix.
DreamHost offre-t-il un SSL gratuit ?
Oui, DreamHost offre un SSL gratuit avec tous ses plans. Les plans Ecommerce sont livrés avec des IP dédiées et un SSL privé.
Dois-je acheter les modules complémentaires que DreamHost m’offre ?
Non, vous n’avez pas besoin d’acheter des addons au moment de l’achat. Si vous décidez d’en avoir besoin plus tard, vous pouvez toujours les ajouter à votre compte.
DreamHost offre-t-il vraiment un espace disque et une largeur de bande illimités ?
Comme tous les autres hébergeurs, DreamHost propose des ressources illimitées. Lorsque l’on parle de ressources illimitées, cela signifie simplement que vous ne devez pas vous soucier de l’espace disque ou de la bande passante, car vous disposez de suffisamment de ressources pour faire fonctionner un petit site dans des conditions normales.
Puis-je créer un site de commerce électronique sur DreamHost ?
Absolument. Le plan d’hébergement WooCommerce de DreamHost est préconfiguré avec tout ce dont vous avez besoin pour démarrer une boutique en ligne.
I am very disappointed in DreamHost. I was asked to survey this:
Incident # 6897986 closed on 9/4/2015 10:57 AM
Incident Desc: related #6853597 related to #6796965
I never heard from anyone. THis was related to my email being BLOCKED outbound due to the mailhosts being blacklisted. I had to open this ticket many times over many months.
The one time I did correspond with someone (via chat no phone option) they had no answer and could not answer my questions.Th.ey seemed to plead ignorance of this.
I may look for a new home as my subscription runs out in October.
Mail is now working but I am using a mxlookup tool to watch for blacklists and the hosts are still blacklisted but at least I can now correspond with my insurance company!
Leon
thanks for quick reply
Fast and accurate support! Highly satisfied.
Im really DISAPPOINTED with Dreamhost! I have been with them since 2013 and hadnt had a problem till recently, when I started being direct debited for a new service called DreamObjects. The problem started back in May 2014 when i received warnings from Dreamhost about my disk usage. It took me a few days but I tried to fix the problem myself, assuming it must be having to do with my emails as that was the only part of my website growing in size. I contacted customer service and was told they had fixed the problem for me. Lets just say they didnt! I would NOT recommend Dreamhost unless you have a degree in I.T. ! I would cancel my hosting but apparently I would have to “apply” for a refund and it is just too easy for them to withhold my money!
I am happy with dreamhost support – always responsive.
Emailed a question about an old account from a few years ago. Turns out they weren’t hosting our site anymore, but they answered within 24 hours and went above and beyond to point me in the right direction. If they are that helpful with people who are no longer customers, I can’t imagine how excellent customer service must be for actual subscribers. This experience alone has me looking into switching over my current company’s hosting services! Thanks DreamHost!
Dream Host has always been very promy, and kind in resolving any issues that come up.
tech support and customer service are excellent
many thanks I send
Dreamhost technical support is one of the main reasons the reason I use Dreahmost. Any time, day or night, I can get on a chat conversation with them and explain my problem. I have been provided a clear and helpful answer in every situation…with a smile and politeness. I have not seen this level of support in any other hosting provider, and I’ve tried many. So Dreamhost continues to get my business and has earned my trust.
I had decided to recreate my newly renovated and expanded website on WordPress.org and needed a host for it as well. Due to the mostly positive reviews I found about DreamHost, I chose it as my preferred host for my bigger site.
I started the process of creating my account and purchasing the hosting service on the DreamHost site. Unfortunately, something came up (as it often does) with my business and I had to leave my signup/purchase to go put out the “fire”. Later on, I went back to DreamHost to complete my purchase. I tried to signup and purchase it all over again since I hadn’t done so previously, but it said that I already had a login and needed to purchase the hosting by logging in. Okay, fine. I tried using the email and password from before, but I received an error saying that I couldn’t login because there were IP issues.
I searched the FAQ and Support section to try and find a solution but I couldn’t find anything. I checked my IP address to see what could be flagging it, but there were no issues there. Then I searched high and low to find a number to call and ask for help. What I found was that they don’t offer and support via phone for new or interested parties. Then I sent an email to DH support. I conveyed that this was an urgent matter and I needed to resolve it quickly or I’d have to look elsewhere. Well, a few days later I finally heard back from someone. Unfortunately, the response was too late and furthermore it was completely unhelpful.
Overall I was very UNIMPRESSED with DreamHost. Perhaps they offer decent hosting to those who are actually able to get it, but I wouldn’t know. What I do know is that they have possibly the WORST customer service in history. If they really cared about their customers or getting new customers, they would provide a better method of contact via phone and reply to their only method (email) in a timely manner.
I use a forms creation package that had some scripting issues with PHP 5.6. When I discovered this, I requested that Dreamhost support delay the implementation of the upgrade from PHP 5.3 to PHP 5.6 on my site.
Support response was immediate and totally satisfactory. I have since resolved the scripting issues with forms package provider, and I have now set my account to use PHP 5.6.
Thanks for offering me the opportunity to fix this issue without causing a service interruption to my client.
Support was surprisingly helpful and succinct. Good job Dreamhost.
Wow, this host is the best. I have hosted with many other companies in the 20+ years I’ve been a host for my clients and my own sites, but never has there been equal to Dreamhost. I found them in 2008 and have never needed anyone else.
Perfect example, last week one of my clients got hacked! That’s a scary and potentially reputation-damaging situation. I fired off a desperate email to Dreamhost support, and they got back to me in less than three hours … already having done a TOTAL SECURITY AUDIT!!! Normally they get back to me in an hour or less, which is HEROIC! But in my case, they took my need seriously, and acted immediately. They repaired what they could and then gave me a complete instruction on how to repair my complete hosting account, look at all the vulnerabilities, domain by domain.
No other hosting company is necessary to check out, just go Dreamhost!
Dreamhost Security Team are superb! Extremely helpful and patient when a site was repeatedly being hacked. Dreamhost responds quickly to any questions or problems.
Dreamhost is always trying their best to help me no matter what problem i have, even if it is something that I should be figuring out for myself. Always helpful and quick to respond, Dreamhost is phenomenal when it comes to technical support.
Support was very helpful in assisting me getting my website transferred and working. I also had an issue with the site being slow and that issue was resolved very quickly.
The support has been great and much better than my other hosts. Very happy with my choice to move to Dreamhost.
With Dreamhost you’re never alone. If you have any question or issue the support it top notch. They respond quick and are so awesome. Highly recommended!
Every time I have even the slightest issue, I can be sure to get the timely support I need. Follow up is awesome, issues are always resolved.
Working with Dream Host has been the best thus far. I appreciate their hosting service, fast response time, and how detailed they are with support. I am satisfied and plan on continuing my hosting with Dream Host. Thank you!
Blessings!!!
I have used this for about 2 years. I love the prompt, clear, succinct tech support responses. It takes a bit of lifting of your own, but the support is there and it is good. I also chose it because I heard their privacy settings were much more respectable than the average host. The price is just right.
I’ve been a customer of Dreamhost for 8 years, after trying numerous other hosting solutions.
The support people have always been helpful, quick to respond to questions and/or problems and always gave me instructions that I could follow and learn from…AND THEY HAVE NEVER TALKED DOWN TO ME. Even when I was a relative newbie, they were always courteous and treated me as a valued subscriber. This was particularly refreshing after the numerous experiences I had with the technical support people on the OTHER hosting options I tried. They have my loyalty because they have ALWAYS treated me with patience, understanding and CLEAR instructions (even doing things FOR me when I was overwhelmed at the beginning).
I love the online chat help and I really love One-Click installs.
I recommend Dreamhost to everyone!
Affordable fast and responsive hosting. I recommend it.
I’ve been a Dreamhost customer for 8 years. Great service: real, knowledgeable people, patient and helpful without being patronizing or obsequious. They really know their stuff, their product is rock solid, does exactly what they say it does and is well supported. I have no hesitation in recommending Dreamhost as the best hosting provider in the world, without a doubt.
I’ve been using Dreamhost for years. Their customer service has been consistently responsive and helpful. When my site had been hacked, they helped me through clearing the problems. When I’ve had small or large issues, they’ve helped me troubleshoot.
Question asked and answered. Professional service, no complaints.
super fast support team. always provide solution. so far all my inquiry,support can solve it in a short time. definitely satisfy.