Ayant aidé des milliers d’utilisateurs à choisir un plan d’hébergement web et à démarrer leur site web, nous avons répondu à presque toutes les questions auxquelles vous pouvez penser. Voici quelques-unes des questions les plus fréquemment posées sur GreenGeeks :
Pourquoi devrais-je choisir GreenGeeks pour héberger mon site ?
GreenGeeks est conçu pour être performant tout en étant respectueux de l’environnement. Il offre plusieurs options d’hébergement qui correspondent parfaitement à vos besoins et à votre budget. Pour un chargement rapide des pages et une redondance maximale, ils utilisent des baies de stockage RAID-10 à l’état solide et les dernières technologies de vitesse comme PowerCache, CDN gratuit, etc.
Quel plan GreenGeeks dois-je choisir ?
Cela dépend de vos besoins d’hébergement. GreenGeeks offre une grande variété de plans d’hébergement allant de l’hébergement partagé aux serveurs dédiés. Lorsque vous débutez, vous pouvez choisir leur plan d’hébergement partagé. Au fur et à mesure que vos besoins évoluent, vous pouvez passer à un plan supérieur.
Où sont situés les serveurs de GreenGeeks ?
GreenGeeks est une société basée aux Etats-Unis. Ses centres de données sont situés à Chicago, Phoenix, Toronto et Amsterdam.
GreenGeeks peut-il gérer un trafic élevé ?
Oui, GreenGeeks peut faire face à un trafic élevé 24 heures sur 24. Cependant, assurez-vous de choisir le bon plan d’hébergement qui répond à vos objectifs. S’il s’avère que vous consommez plus de ressources que vous n’êtes autorisé à le faire, GreenGeeks vous demandera de passer à un plan supérieur.
Puis-je modifier mon plan GreenGeeks ultérieurement ?
Bien sûr ! Les plans d’hébergement mutualisé vous offrent un espace web et un transfert de données illimités. Mais vous n’êtes autorisé à utiliser ces ressources que pour l’exploitation d’un site web de petite entreprise. S’il s’avère que votre site consomme plus de ressources que d’habitude, il vous sera demandé de mettre à niveau votre plan d’hébergement.
GreenGeeks propose-t-il une option de paiement au mois ?
Oui. GreenGeeks propose des options de paiement au mois pour ses plans partagés. L’inconvénient est que vous devrez payer des frais d’installation de 15$ si vous choisissez la facturation mensuelle. Vous pouvez renoncer aux frais d’installation en choisissant un plan annuel ou supérieur.
Est-ce que j’obtiens vraiment des ressources illimitées avec GreenGeeks ?
Comme tous les autres fournisseurs d’hébergement, GreenGeeks vous offre un espace disque et une bande passante illimités. Gardez à l’esprit que vous n’êtes autorisé à consommer des ressources que pour l’exploitation d’un petit site web.
Si vous gérez un petit site web ou un blog, il n’y a pas lieu de s’inquiéter car vous aurez suffisamment de ressources système pour le faire fonctionner. Si vous dépassez votre consommation, il vous sera demandé poliment de la réduire ou de passer à un plan supérieur.
Dois-je enregistrer mon nom de domaine auprès de GreenGeeks ?
GreenGeeks renonce aux frais d’enregistrement du domaine lorsque vous souscrivez à un plan d’hébergement. Cependant, vous n’êtes pas obligé d’enregistrer un nom de domaine chez eux. Vous pouvez utiliser Godaddy, NameCheap, ou tout autre bureau d’enregistrement de nom de domaine de votre choix pour l’enregistrement du domaine.
GreenGeeks propose-t-il un constructeur de site web gratuit ?
Oui, vous disposez d’un outil gratuit de création de site web par glisser-déposer pour lancer rapidement un site web sur votre compte GreenGeeks. Vous pouvez également utiliser une plateforme de création de site web comme WordPress pour lancer votre site.
GreenGeeks vend-il des compléments d’hébergement ?
Non, GreenGeeks ne vend pas de modules d’hébergement supplémentaires lors de l’achat d’un plan d’hébergement GreenGeek.
Quelle est la qualité du support de GreenGeeks ?
GreenGeeks offre un support 24/7 via 3 modes : Chat en direct, téléphone et ticket e-mail. Le temps moyen de résolution d’un problème est de 15 à 20 minutes pour l’assistance par ticket. GreenGeeks dispose également d’une documentation complète qui vous aide à comprendre tous les aspects de l’hébergement web.
GreenGeeks has a terrific support team. All of its members are knowledgeable, courteous and helpful. Special thanks goes out today for support staff, who not only addressed my problem, but explained something that had been puzzling me for a while. Thanks,
I was trying to install a Plug-in at 11:00 this evening after working all day on designing a site and got an error message. I went on to chat and got helped right away – solve my problem and within minutes I had successfully installed it. Great customer service!
Greengeeks is not only green and affordable, they have an awesome customer service too. Every time I have a problem with one of my websites the friendly team is there for me to fix it. I love the Live Chat, because I can ask questions 24/7 and get my answer straight away!
Awesome job, Greengeeks!!!
Great service. Extremely fast response for support (Nick).
I decided to buy more services from Greengeeks after having been using for more than 1 year.
Green Geeks technical support is fantastic. Everyone has been very polite, patient, and resolved my issues that had nothing to do with Green Geek but challenges I had with a website designer that only they could help me deal with. Thank you!
I tried your service about 6 months, the support people are the best! Now I am migrate all services from other place to GreenGeeks!
You guys have saved my skin, again!! You’re a super team. Thank you for the online chat function as it really helped me in my IT problem. Keep it up!!!
I have been a web developer since 1999 and I have used many hosting companies over the years. Some you probably heard of and others not so much.
I started using Green Geeks back in March 2011 and I haven’t used any other hosting company since then.
Besides having competitive pricing and excellent server up time, their customer support is top notch.
Over the years I have called them at the weirdest times of the day and they are always there to answer my questions and/or concerns quickly. What more do you want from a hosting company?They have the price, the products and the customer support that is critical when you run a single website or like me, many websites.
They are the only hosting company I use and recommend.
Simply the best customer service I have ever had in IT.
you guys are the best, your support team is awesome!
The online chat support is always so helpful! I could not be happier with this host company. I’ve lost track of the number of clients I’ve recommended use GreenGeeks!
Second to none!!
Great customer service, fast and efficient.
Absolute thumbs up for Greengeeks support – Fast replies, accurate info, easy to follow…
I have to provide techincal services for two sizeable companies and Greengeks make my life so much easier – Faultless service guys
Two thumbs up Greengeeks!
Thank you Michael P., David Rogers and the rest of the staff. You have helped make my life easier with your replies to my questions.
Take care,
Marco Monti
Excellent customer service. Always helpful, patient and never condescending. Extremely happy customer.
I manage a number of websites for communities of faith and small not-for-profits. They don’t have the money or the savvy to solve technical problems, so they rely on me for troubleshooting. I’m self-educated, and now and then I rely on GreenGeeks Support to solve a problem that goes beyond my capabilities. They have never let me down. Always prompt, courteous, and expertly capable. I can’t say enough in praise of the GreenGeeks Support staff.
I have been searching for a host to park all of my domains. I was recommended to check out Green Geeks because I was told their customer service was top notch. I was not disappointed at all and online agent Nick V. was an exceptional help. So far I am very glad to have made this switch and I look forward to my future service and hosting.
I’ve been looking for a reseller host who was going to make my life easier, not harder. Where other hosting companies have been given weeks at a time to prove themselves and failed, before I moved on, Greengeeks have very quickly impressed, with efficient speedy service and their communication has been responsive. I’m looking forward to many years of happy custom 🙂
Thanks for the help!
OK, so I’m a total noob when it comes to this computer stuff. I spoke to Vance, and oh boy was this guy patient with me. I was ready to throw the towel in and give up on this web stuff all together, but he got me regrouped, started again from scratch with me, and after what seemed like an eternity. I have a webpage up and viewable. WOO HOO, that’s a huge milestone for me, and if it hadn’t been for Vance, I don’t know what I would have done.
Thank you Vance and GreenGeeks, now I know I spent my money in the right place.
They answered all my question and helped me out at lighting speed!
I have used quite a few ISPs over the years and I have to say that GreenGeeks is the best I have encountered. Superfast response time to questions and to making changes I requested.
great problemsolvers at work – very content! Thanks!
I’ve been around a year and so with them. I can’t recommend them enough!!!
3 main reasons:
We’re living times in which EVERY data center / server facility should GO GREEN! we “common mortals” don’t tend to be aware how much contamination “the Internet” generates 🙁
THEIR SUPPORT: the best I’ve ever had in my personal experience, they simply rock! Be it the day shift, or the night shift. Plus you always get to talk to the same guys, which feels like family!
Performance for your bucks: just top of the top, I remember when I migrated from 1 “big brand” to another until coming up with them, having my first ever SSD shared hosting, plus some nice features in their plans: CRM’s, Nifty PHP version selector app…
I simply love them and love to sleep better at night knowing I’m doing something (more) for our planet!
Greengeeks has been such a pleasure for an amateur webmaster like me to work with. Quick, spot-on support, able to work with the client’s level of tech-savviness. Bravo!