Tendo ajudado milhares de usuários a escolher um plano de hospedagem na Web e a iniciar seu site, respondemos a praticamente todas as perguntas que você possa imaginar. Aqui estão algumas das perguntas mais frequentes sobre a DreamHost.
Qual plano da DreamHost devo adquirir?
A resposta realmente depende de suas necessidades de hospedagem. Quando estiver começando, basta escolher o plano de hospedagem compartilhada. A DreamHost tem apenas um único plano de hospedagem compartilhada, o que facilita o início de uma conta. Se quiser criar uma loja on-line, recomendamos usar a hospedagem WooCommerce, que foi projetada especificamente para lidar com sites de comércio eletrônico.
A DreamHost consegue lidar com alto tráfego?
A DreamHost é capaz de lidar com alto tráfego. Mas lembre-se de que tudo depende do plano que você escolher. Se o seu site começar a consumir muitos recursos, a DreamHost solicitará que você faça upgrade para um plano superior.
Posso fazer upgrade do meu plano da DreamHost mais tarde?
Sempre recomendamos aos usuários que comecem com os planos menores e façam o upgrade conforme necessário. A DreamHost facilita muito o upgrade para você.
A DreamHost oferece uma opção de pagamento mês a mês?
Sim! A DreamHost oferece a opção de pagamento mês a mês. No entanto, lembre-se de que eles oferecem descontos significativos para acordos de longo prazo.
Posso criar subdomínios na DreamHost?
Sim, você pode criar facilmente subdomínios na DreamHost usando o cPanel.
Tenho que registrar meu nome de domínio na DreamHost?
Não. Embora você possa solicitar um nome de domínio gratuito ao adquirir um plano de hospedagem, não é obrigado a registrar um nome de domínio na DreamHost. Você pode usar Godaddy, NameCheap ou qualquer outro registrador de nome de domínio de sua preferência.
A DreamHost oferece SSL gratuito?
Sim, a DreamHost oferece SSL gratuito em todos os seus planos. Os planos de comércio eletrônico vêm com IPs dedicados e SSL privado.
Preciso comprar os complementos que a DreamHost me oferece?
Não, você não precisa adquirir nenhum complemento no momento da compra. Se decidir que precisa deles mais tarde, você sempre poderá adicioná-los à sua conta.
A DreamHost realmente oferece espaço em disco e largura de banda ilimitados?
Assim como qualquer outra empresa de hospedagem, a DreamHost também anuncia recursos ilimitados. Quando eles dizem ilimitados, isso significa apenas que você não precisa se preocupar com o armazenamento em disco ou com a largura de banda, pois você obtém recursos suficientes para operar um site pequeno em condições normais.
Posso criar um site de comércio eletrônico na DreamHost?
Com certeza. O plano de hospedagem WooCommerce da DreamHost vem pré-configurado com tudo o que você precisa para iniciar uma loja on-line.
I work with several hostings services, but Dreamhost seems to be the best at responding to my demands so far.
We have been using Dreamhost for a couple of years.
In those two years, we have created half a dozen product prototype.
This year, one of our projects became a real product.
So, last week we moved from the shared hosting to the VPS option.
We did have a few problems with the servers in the past, about one year ago.
By the time that happened, we were about to move to some other hosting provider.
But, we have decided to wait and it all was figured out and fixed.
Everything has been working beautifully during the last 12 months.
Since we have not had any problems in one year, we will stick with it when we move to dedicated servers.
Overall, we are very happy with Dreamhost, specially with their support team during the migration to VPS.
I’ve been happy with Dreamhost over the years, I’ve been a customer since 2011 and haven’t had any major problems. The email support is fast enough in most cases and I’ve found the staff to always be helpful and pleasant.
Nothing but great service from DH. Extremely helpful and willing to explain details for the many issues I’ve faced (almost always user error :X).
I have been with Dreamhost for I am not sure but maybe 10 years.. a previous server was bad and I am glad I found Dreamhost. nothing but good things to say, they help as much as they can. and anyone saying bad things about them are not understanding things.. they say you can talk to someone but for a fee. people can use go daddy but they will charge you more and seem to always up sell people for your lack of knowledge.. Dreamhost is great if you know somewhat about things.. because they let you run it.. and I love it. I host many sites.I am happy with them for sure. Godaddy is for people who know nothing and do not mind being charged way more, two different services, try to do what you can here.. you will not be happy , sure customer service is good but you pay for it, so you better use it 🙂 but Dreamhost support through email is amazing.. they have helped me through so many troubles and went far beyond what I expected.. they really know what they are doing which is good because I know what I am doing but need that extra answer sometimes I do not know.. thank you so much. I am just sad Facebook is taking over so much business , the web is getting ugly , no one seems to care about pretty websites..which I want to change 🙂 people dig into Adobe Edge.. It is the old beautiful stuff but it works on phones.. 🙂 Lets make this a beautiful web again 🙂 anyone have any Adobe Edge stuff to share please do 🙂 thanks DREAMHOST !!!! never will I leave unless you change.. so far so good 🙂
I have not signed up with Dreamhost yet, but did try the live chat which was not helpful at all. There really needs to be a telephone number one can call before becoming a customer. The only way for a potential customer to communicate with someone is via email which in today’s day and age is RIDICULOUS!!! I exchange emails with someone for over 35 minutes and still never got my questions answered. ONLINE should mean online help before, during and after signing up to be a customer. The website is not 100% clear and 24/7 service is NOT 24/7 service as I found on the blog. I still am not sure if this is the company for me and being you cannot talk to someone in real time, that may be the deciding factor in signing up with this company. Even some comments above say customer service is not good,. Leaves a LOT of room for questions about how they handle customer service…
I moved over to DreamHost about a year ago, after being continually frustrated with my previous hosting company’s terrible support and frequent down-time.
I have not had to contact DreamHost support as much, because things actually run smoothly now. When I have contacted them, I have been blown away with the speed and technical proficiency of their support personnel. They know exactly how to communicate to my skill level, and give me the direct answer I need (instead of dancing around the problems like the last company I used).
They may cost a bit more than the plethora of cheap hosting solutions out there, but in my opinion they are completely worth it. Great packages and fantastic support. I strongly recommend them.
I have been with Dreamhost for over 10 years and have seen very good and very bad services. As they have grown they have become less personable because in the “good old days” you knew most of the technicians, abuse team, developers and ever founders by name and they all were available to assist where needed. Now you wait for answers and assistance or pay a premium to get them to call you. However, overall, I would say they are one of the best going these days because of the features they offer, their pricing, and in the end, they do help you to solve your issues. I would, and have, recommended them to may people.
Getting hacked (and other events and mistakes that break your site) sucks. Most hosts do not include automated backups in their basic packages. DreamHost does actually include them, however. You shouldn’t rely on these backups because they are sporadic, but they are available to you in case of emergency.
You can find more info in their documentation: http://wiki.dreamhost.com/Backup#Automatic_Backups
For anyone else worried about protecting their sites from disaster… You should really be proactive here and pay attention when reading what comes with your hosting plan. Don’t assume your site will never die, and definitely don’t expect your super-cheap hosting plan to cover your every need.
i am using dreamhost hosting services since ten years, and I have always received an accurate and prompt reply. I recently had a very urgent issue (still, mistake was mine, i messed around with some config), and by applying for a urgent support ticket, I received reply in 4 minutes. I was amazed. the most responsible and reliable web-hosting I have been using.
Love Dreamhost because they’re real & so is their support. I just had to ask a few detailed questions about email ports, etc. It took a while for the chat to start, like 30-45 minutes, but I was OK as I just kept the window minimized while I was working on other things…
Have to admit the sound that told you that you were still on-line was a bit irritating (every 2 minutes) and not helpful because the conversation sound (Ding I think) is the same as the waiting sound… It would be more helpful if it were a different sound when someone came on… But I think the guy sent a couple of messages in succession to get my attention as I had the window minimized.
Once we got to chatting, it was someone who was actually knowledgeable and worth the wait and my questions were answered quickly and insightfully. In just a few minutes, I was happily on my way 🙂 Thanks Happy Dearmhost Chat Support Team!
I have had a tremendous amount of difficulty moving our website over to Dreamhost. Mainly because the response time in their tech support area is horrendous. If you want to Chat better be prepared to sit a while waiting for them to start the Chat cycle. And if you are too much trouble the tech person may ask you if you would like him to help you get a refund. Want to email tech support? Better be prepared for an 8 – 12 hour response time. Want to phone tech support? Forget about that as there is no phone support at all. After a number of weeks our site is now transferred after countless man hours. Now I can finally see if Dreamhost is actually better than our former host.
There are a lot of others that might be better, but this is the perfect place to be for a basic webserver that has great uptime and tons of features. Perfect for small sites, personal blogs, and a place to tinker with stuff. Been with them since 2005
It would have been helpful if the second dreamhost rep who took over the conversation had actually read the previous exchange of emails, as his comments were totally irrelevant and sent the whole discussion totally off course. The third rep seemed to have the right approach, which I hope will be borne out by the future dreamhost responses, he said “The form is not designed for what you want to do, but just accept it anyway and it will be sorted out later”.
So it seems any problem sorting is being pushed down the line into the future, but i hope that is with someone who can sort it!
I’ve had various sites with different hosts over the years and Dreamhost is by far the best. Their customer service is always fast whether I send an email or live chat, everything is resolved quickly, they’re friendly and polite and I find them very easy to deal with. Couldn’t be happier!
My website has been up and running for about 1 year and I am very much a novice. I have chosen to use WordPress for the site and overall all is good. The support I have received from DreamHost has been great. I needed help on ftp and on my discussion list and both were answered quickly and successfully. I use chat and email for contacting them. No question that running a website requires constant attention, but at least I have a team to help me, thank you Dreamhost.
I host my clients’ websites and email accounts with Dreamhost and purchase all of my domain names through them. So far, they have proved themselves trustworthy and more than adequate for my needs.
This is my second time around with Dreamhost but first time using WirdPress. So far the experience has been good. Looking to continue…
I’m glad to read that I am not the only customer who has had to wait online forever for help. I would rate Dreamhost’s customer relations at the very bottom of the scale. I really don’t think this company cares if they have customers or not. If it wasn’t such a pain to move to another host, I would have done it a long time ago. I would not recommend this company to anyone.
The response was great but it took so long to receive I went with another host.
Always good help when I call. I recommend Dreamhost to my friends.
I have read and heard alot of good things about dreamhost but have yet to experience anything good. Yes we have hosting with them. In the last 6 months Ive tried to live chat with customer support about a half dozen times or more. I have yet to ever connect to an agent in less than 45 minutes!
So if you think you might ever need live chat support be prepared to wait for about an hour on average. and then most of the time they will tell you they cannot do anything and refer you to a wiki link to do yourself. I mean from basic stuff to complicated ssh access, tunnels, etc.
So many other good reliable hosting companies out there that offer better service and support, IMHO. I would NOT recommend them to anyone.
i’m sorry that you had bad experience with dreamhost. as a 9 year user i would say that their live support is not online very often,but for most tickets i received replies within 24 hours. and every time they resolved my problem or gave me very professional advice even it’s my software problem, nothing about the host. i don’t know much about IT but i feel comfortable with them.
I have just requested to move my shared account from old HDD server to SSD server, they provided an outstanding service for the transfer. Really high efficiency! The new SSD server looks great too.
As a 9 year customer of dreamhost, i would say in the first a few years i was quite satisfied with their server and service, in recent 2-3 years DH is gradually running a little bit behind other industry competitors, as could severs and cloud computing developed quickly. I’m glad that DH is back again in its track to compete with them. Next time i might try their new VPS even cloud servers.
As far as i can see, the shared account on SSD server is quite good for now. 5 start experience.
I have been with Dreamhost for several years. Recently I ran in to a problem that I just could not figure out. I did an online chat with one of the Dreamhost Techs. Their Tech answered my question immediately. I have been impressed with not only the technical knowledge of their techs, but also the level of service provided every day.