Después de haber ayudado a miles de usuarios a elegir un plan de alojamiento web y poner en marcha sus sitios web, hemos respondido a casi todas las preguntas que se te puedan ocurrir. Estas son algunas de las preguntas más frecuentes sobre InMotion Hosting:
¿Por qué debería elegir InMotion Hosting para alojar mi sitio?
Algunas ventajas de alojarse en InMotion Hosting sobre sus competidores son:
- Almacenamiento SSD con cada plan que ha demostrado mejorar la velocidad de la página de su sitio.
- Copias de seguridad automatizadas gratuitas
- Garantía de reembolso de 90 días
- Nombre de dominio gratis
- SSL y protección DDoS gratuitos
¿Qué plan de alojamiento InMotion debo contratar?
Depende de sus necesidades de alojamiento. InMotion Hosting ofrece una amplia variedad de planes de alojamiento que van desde el alojamiento compartido hasta los servidores dedicados. Si estás empezando, te recomendamos que elijas el plan Launch de InMotion Hosting. El plan Launch te permite alojar 2 sitios web con espacio en disco, ancho de banda y correos electrónicos ilimitados. Puedes lanzar rápidamente un sitio WordPress utilizando su asistente de instalación de WordPress en 1-clic.
¿Dónde están ubicados los servidores de InMotion Hosting?
InMotion Hosting es una empresa con sede en Estados Unidos. Sus centros de datos están ubicados en Los Ángeles, CA y Ashburn, VA.
Puede InMotion Hosting manejar un alto tráfico?
InMotion Hosting es capaz de manejar un alto tráfico las 24 horas del día. Dependiendo de sus necesidades, puede elegir el plan de alojamiento adecuado para satisfacer su presupuesto y objetivos. Si se descubre que consumes más recursos de los permitidos, te pedirán que actualices a un plan superior.
¿Puedo actualizar mi plan de InMotion Hosting más adelante?
Por supuesto. Cuando estás empezando con un sitio web, puedes elegir el plan Lanzamiento, que te permite alojar 2 sitios web. A medida que creces, siempre puedes actualizar a un plan superior sin problemas.
¿InMotion Hosting ofrece una opción de pago mes a mes?
InMotion Hosting no ofrece opciones de pago mes a mes para sus planes compartidos. Para planes superiores como servidores dedicados, sí ofrecen opciones de pago mensual. Sin embargo, es importante tener en cuenta que ofrecen descuentos significativos para las ofertas a largo plazo.
¿Realmente obtengo recursos ilimitados con InMotion Hosting?
InMotion Hosting es un poco confuso acerca de sus afirmaciones “ilimitadas”. Aunque los planes se anuncian como ilimitado espacio en disco y ancho de banda, en realidad no son ilimitados. Simplemente significa uso ilimitado basado en los Términos de Servicio de tu proveedor de hosting.
Si gestionas un sitio web o un blog de una pequeña empresa, no hay nada de qué preocuparse porque tendrás recursos del sistema más que suficientes para hacerlo funcionar. Si excedes el uso, se te pedirá que lo reduzcas o que pases a un plan superior.
¿Tengo que registrar mi nombre de dominio con InMotion Hosting?
InMotion Hosting le permite registrar un nombre de dominio de forma gratuita al suscribirse a cualquier plan de alojamiento. El coste de renovación de su nombre de dominio será mayor si obtiene un nombre de dominio gratuito de InMotion Hosting. Puede utilizar Godaddy, NameCheap, o cualquiera de sus registradores de nombres de dominio preferidos para registrar un nombre de dominio.
¿Ofrece InMotion Hosting un constructor de sitios web gratuito?
Sí, su plan de alojamiento viene con BoldGrid, un constructor de sitios web gratuito de arrastrar y soltar.
A diferencia de la mayoría de los constructores de arrastrar y soltar ofrecidos por otros proveedores de alojamiento, BoldGrid es impulsado por WordPress. Usted obtiene la flexibilidad y seguridad de WordPress junto con sus capacidades de arrastrar y soltar.
De esta manera puedes ampliar fácilmente el sitio web de la manera que desees. Incluso puede integrar una tienda de comercio electrónico con su constructor mediante la instalación de un plugin de comercio electrónico como WooCommerce.
¿Necesito comprar los addons que InMotion Hosting me ofrece?
No, usted no necesita comprar ningún addons en el momento de la compra. Si decide que los necesita más adelante, siempre puede añadirlos a su cuenta.
¿Qué tan bueno es el soporte de InMotion Hosting?
InMotion Hosting ofrece soporte 24/7 a través de 4 modos: Chat en vivo, teléfono, correos electrónicos basados en tickets y Skype. InMotion Hosting es conocido por sus respuestas rápidas. A diferencia de otros proveedores de alojamiento, no te hacen esperar más de unos segundos hasta que llega el siguiente agente de soporte disponible. Además, su extensa documentación te ayuda a guiarte a través de cada aspecto del alojamiento web.
Kate,
Where did you move to? I’ve had a real bad experience with GoDaddy, and looking for alternatives. Please advise.
And where did you move from InMotion Hosting?
Technical support is a major issue with me, including the hours when it is available. I do not work on our website at “traditional” hours and sometimes need help at crazy times. At Inmotion Hosting, someone is always there – and they are cheerful even at 2:00 in the morning! I cannot say enough good about each and every tech I have worked with. They are always efficient, knowledgeable and know the best workaround. I have not been disappointed yet. Thanks again for being there and answering my questions no matter when I contact you!
As a point of fact – our site’s traffic has more than tripled in mere months since we left inmotion. Never once…not even for a second…has it crashed. In conclusion: InMotion sucks.
The customer service provided by InMotion was very clear and helpful. I was told exactly what to do to fix my problem while having a tech rep on the line with me. Couldn’t have been easier. Thank you!
Lance Z. was very helpful with all my inquiries and provided specific information for my questions. Thank you.
Hello InMotion Hosting,
I am just giving you some feedback on the awesome service I get everytime I call you guys. This is the best service I have ever had with a hosting company.
You guys deserve a huge pat on the back. The last person I talked to was Mark S. and he was very helpful and went out of his way to help me.
Thank you,
Just a quick note to let you know what great service I received from Jonathan W. today. He went above and beyond my expectations. I appreciate the great service.
I don’t buy that all of our problems were even related to the brute force attack. IMH ended up suspending our account because the TimThumb on our site was being targeted “40,000 times a day” and basically that because of this our site was a “security risk” for all the other sites on the server and that it would continue to be suspended and eventually would just be pulled down altogether. And yes, I’m aware that there were security issues with timthumb….a few YEARS ago. Both the theme author and the new host we contacted (one of those wordpress specific hosts) told me this was crap.
what it boils down to is that for whatever reason – server load, malicious attack, timthumb (one of the most common wordpress scripts there is) – IMH couldn’t handle our site. Instead of helping us fix the issue or god forbid, fixing it on their end – they chose to suspend the account and threatened us with cancelling it all together in the end.
Lame.
I have had a VPS account with inmotion for about 6 years now. I host about 9 client sites as well as 4 of my own. I have been very happy until the last ten days. A brute force attack has rendered all my WordPress site useless when it comes to admin. I told them yesterday I’m exporting everything and getting ready to move all my sites if they don’t get it fixed by this weekend. We’ll see what happens…
I’m gonna have to go against the grain here. The customer service is OK, they are indeed available all day and night. It was GREAT while we were setting up our site. Since it’s been set up we’ve had nothing but trouble, and customer service is no help. The site has been down for hours every day because of one thing or another (first its “overcrowded servers” then its “server load time” then it’s a “malicious attack” and no one can ever tell us anything except “it will be back up soon”. No estimation of how long these down times will continue.
We’ll be leaving inmotion as soon as humanly possible – they’ve been terrible. Worse than GoDaddy, and I didn’t even think that was possible.
I am curious as to why the comments on InMotion seem to be so “bunched”? The time stamps are clustered around a small number of dates (June 21 – 29, then nothing until July 18, then a few after that. Seems odd…and makes me a little suspicious that the comments were not entirely unsolicited and authentic. Just an observation. Thanks.
Hi Bill –
I had the SAME exact experience, so I am very glad to hear I am not the only one. The downtime and response was awful from about Sept 2011 to May 2012. The summer of 2011 I switched from GoDaddy to InMotion b/c of GoDaddy politics and the great reviews of InMotion. However it is the biggest mistake I ever made. Since that switch my business traffice has gone way down. I never ever had this problem on GoDaddy with shared hosting so this was a shocker. My AdWords were getting clicks, but then it would take 30-60 seconds for the site to load and I’d never get someone on my site.
I still occasionally see the problem of very slow load time which is what brought me to Google “best WordPress hosting companies” and your review.
Yours is the first review I have seen similar to my InMotion experience so had to reply.
Oh and the customer service being great I hardly find true at all. At GoDaddy a call gets answered right away. At InMotion I sometimes wait 5 minutes. Also the InMotion billing department kept making the same billing mistakes on my account several times. Not even an apology or simple ‘sorry’.
Overall I am very unsatisfied with InMotion. Switching hosting providers is a PITA else I would do it immediately and given my experience with InMotion I absolutely cannot recommend them.
George
I’ve used In Motion Hosting for several years now. Their customer service is wonderful! They have walked me through several things i didnt know how to do. Their online tutorials are also fabulous. I recommend them without hesitation!
I switched to InMotion several months ago and I have to say that I like everything about it. I’ve tried just about every shared hosting service out there and had below average results. InMotion is by far the fastest and most reliable host to date. I was expecting ho hum like the others, but was most pleasantly surprised. Try it, you’ll like it!
I’ve never experienced such great customer service. The online chat support is the easiest and most convenient support around! I love InMotion Hosting and never hesitate to ask for help from their fabulous customer support department.
I am overjoyed with my experience with your online tech support and phone help line. Several months ago I signed up my husband’s firm for your service, bought a domain and designed the website, only to find out that our broker-dealer’s compliance wouldn’t allow us to use you. Very unhappily, I was forced to move that domain and start over again. It was YOUR tech support–NOT the new guy’s–that ultimately turned what could have been a nightmare (when you don’t know this stuff) into a bearable transaction.
Today, I signed up to transfer an existing website for my own company (not a financial services site) TO you guys, and again, your on-line support was great. Given that this technical stuff is something akin to water-boarding to me, you guys have definitely earned my gratitude on both ends of the process. I would be delighted to recommend you to anyone (that didn’t have to make the Securities Exchange happy!)
InMotionHosting is real quality, indeed.
They are what they say they are, but far more than that.
For anyone who needs their own website, I strongly recommend InMotionHosting, I really do. Get the package you need. And, when support is needed, they are there 24/7! Always helpful! My experience with them is that no questions are too stupid. Actually, my experience is that they are there, when you want things to work, and it will!
I can truly recommend InMotionHosting.
Kind regards,
André
In Motion Hosting’s tech support has always been super friendly and quick to respond to my chat requests. As a graphic designer serving as a webmaster, IMH’s tech support team has been an invaluable partner to our business’ online presence.
About InMotion Hosting:
You guys provide something that seems to be rare today, GREAT customer and technical service!!!
I have contacted your tech support numerous time for assistance because I am a newbie to websites and hosting. Even though the problems I have encountered are because of my lack of knowledge, your techs have patiently walked me through what ever I’ve encounter with courtesy.
Your company demonstrates what it takes to be #1 in a very competitive business.
Keep up the good work!!!!
Gregg, “a customer for life” Thanks!
In Motion Hosting always goes the extra mile whether it’s related to customer support, billing or just to answer quick tech questions.
Two thumbs up on the entire (stellar) customer experience… this is one reason why we continue to choose In Motion Hosting!!
Before I chose a hosting company, I did some research. I googled; I read reviews; I asked questions. InMotion Hosting was not the cheapest hosting service, but was always in the top three. The most common comment I heard was that InMotion has good customer service. That’s the reason why I chose your company over all the others.
Well, I need to say that those comments have been proven time after time since I signed up with you guys. Keep up the good work and you will have a customer for life.
Thank you!
Support personnel are always very helpful and patient. They will always help me work through any Webpage issue, even if it has nothing to do with our hosting (we were having an issue with our Google mail accounts).
Thank you InMotion Hosting for your quick support of my questions about my technical issues. Nick W. was extremely helpful as well as several other phone technicians that I have spoke with and chatted with about my issues. I really love the quick service and being able to contact you 24/7. Thank you again.
im using inmotion hosting services since last 2 years. Best customer service and excellent support. i always recommend their services to new clients!